The Chateau at Lake La Quinta

Nice easy check in. Really cute space

The Hotel offers breakfast included in the rate. But at arrival they tell you that it does nor apply on Saturdays and Sundays (most touristy of days..) they say it is not their fault that Expedia has been informed and has not changed it. It was a turndown as our plan was to stay in during the mornings. Not a Good experience and management only said “sorry” but did not offer a solution at all.

The location on the lake

The amenities were limited. The staff was ok but limited.

Nice rooms, could be cleaned better, lots of dust.

We had an amazing couple’s getaway and were lucky enough that it felt like we were the only guests there! Appreciated the amenities and hospitality. The fireplace was such a great feature.

I wanted to live this hotel as we had stayed there probably 15+ years ago with my parents. I called and booked reservation directly. After much discussion booked the bungalow the top accommodation. We were there on a quick one day business trip but wanted to celebrate last weeks birthday for my wife. We checked in and was told there was no hot water and we could go elsewhere. We were tired and after much to do and rude front desk guy manager said we could stay for half price, no resort fee. He told me he left a message in our room about the water but we had not checked in. They had my email and phone number. Sure enough my message light was blinking, ha, ha. Our room was pricey about $475 so I agreed. Manager then said they had overbooked and the bungalow was not available and we were downgraded a bit but still paying 1/2 of original price. Fine, too tired to argue and guests were waiting to check in. Room was spacious with great view of the lake but not as private as room we had booked. Chandelier was dusty and had a few burned out bulbs. Carpet had seen better days. Had dinner reservations at 6 at their restaurant Melange. Very unorganized with no hostess then seated us. Lovely on the lake & romantic. Not too busy. We got water and coffee after 20 minutes. Another 10 minutes or so waiter appeared was apologetic but jeez. Ordered a Martini; it was a total of 47 minutes before I got my drink. We thought we better order. Ces. salad good but they said homemade croutons but none and tons of cheese. Our steak was thin but good and a bit overcooked. I would have ordered wine but that was not going to happen. Beautiful romantic setting but there was one waiter and one busboy and waiter was the bartender and maybe the cook it all took so long. String of lights outside room burned out and missing bulbs over the ones in restaurant. Next AM continental breakfast was sad. Same unpleasant front desk guy. Some fruit, a few Otis S. muffins, plate with 2 pieces of bread and other guests were rolling their eyes at rude guy and sad display. They advertised water in rooms there was only sparkling so asked please for still but said delivery did not happen. I heard this a few times on our short stay. When I approached manager she was talking to an employee; ignored me for a few minutes and said I had to wait. Upon checkout it was a nightmare. Took 30 minutes and they had not discounted and inept guy could not figure out. He then handed me revised bill for over $1,400 and then credited?? I do not honestly know till I get my Visa. Total bill should have been like $265. I almost lost it and guests gave me sympathetic looks. This place could be lovely but it needs new manager, management, staff, renovation & staff training.

Our room 107 shared a common wall with the Dining room, which played pleasant background music. The outdoor speakers were disturbing when trying to rest. Staff was understanding and cooperative, turning the outside speaker off, but the indoor speakers still bothered me.

Great location and friendly staff. Expected much more from the rooms though - not a 4 star quality. The room is very outdated and worn out, not properly cleaned bathroom with stained towels and nasty pipes smell... The lake views are great though. Ok for a couple of nights but likely wouldn't come back for more.

Had a relaxing time