Stoney Creek Hotel Des Moines - Johnston

Clean and comfy rooms

Pool was closed for renovation

We were told we were getting a ‘renovated room’. And, that was exciting. It did have vinyl on the floor vs carpet - which was GREAT! And, new carpet in the hallways. Also great. But, that’s where it ended…

We chose this facility in part because it had a pool and hot tub. Through looking at their website there was no mention of the pool being ‘under construction.’… They reached out to us the day before telling us they looked forward to our stay. Then 1 hour before we were to arrive, they texted telling us “we wanted to remind you, the pool is under construction.” NOT a reminder! And, intentional timing so we wouldn’t cancel! Bad customer service! Speaking of customer service, I texted them twice (at the number they provided to text them) asking about early check-in. No response for 2 days. I finally had to call only to be told it was not available. The mattress was horrible! If you got too close to the edge, you would fall off! That should have been part of their renovation! The bathroom had clearly not been renovated, and the sink was clogged! It wouldn’t drain forever! We told the staff upon checkout, and he couldn’t have cared less. Didn’t even write down the room number or express his apologies. The coffee machine in the room also didn’t work. So, we proceeded to go down to the breakfast room. They were out of coffee in the lobby, AND, out of coffee in the breakfast room!

My room with the whirlpool tub.

The hot tub was great!

Upon arrival, we discovered two spiders in our bathroom. The TV didn't work, the pool was closed due to repairs, the game room had no games. Games. All these things combined with the price caused us to end our stay early. The front desk workers were very helpful and kind.