Hampton Inn & Suites Bolingbrook

Convenient location

The hotel said I had reserved 2 rooms & the error was made by Hotels.com. They then said the individual I was traveling with did Not have a reservation. After insisting that this person did not have a reservation showing after they showed proof; they found the reservation. They then explained that they may not be able to cancel the ‘extra’ room they said I had after I proved I didn’t reserve 2 rooms. And they insisted that it was Hotels.com’s error. Keep in mind I received confirmation of ONLY 1 room from hotels.com. We believe they were gonna say the person traveling with me was a NO SHOW & charge their credit card as they allowed this person a room under the ‘2 rooms’ they said I had. They would’ve billed for 3 rooms & only used 2. Charging my friend 2 times.

It was terrible. I will Never stay at a Hampton Hotel again. I was so concerned of what they would do i took pictures of the room so they could not come back and say something. The phone in the room did not work. It looed like they had mold on the ceiling. Had a problem with the fridge but i figured it out.We had a friend who need a hotel for a few days, we told them not to come there....and they did not. They clean the rooms every 2 days, when ut came time to clean my roon on the day they were supposed to ckean. They showed up at 5:30pm OMG.

Everything was very good. I had a very pleasant and enjoyable trip and it was due partly to my stay at this hotel!

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Lovely hotel. But they just need to clean a little better. There was hair on the bathtub and on the toilet.

Expedia's description on the website specifically stated it had a hot tub. There wasn't one and that's why we chose this hotel. I expect s refund since you lied about amenities.