Fairfield by Marriott Inn & Suites Georgetown Lexington

There are a number of reasons I gave this hotel a Terrible Rating. First off, we booked this hotel for the final leg of our vacation because it had an outdoor pool and a hot tub. Imagine our surprise when we pulled up and saw all kind of construction going on, and NO POOL OR HOT TUB - it was dug up. If you go onto their website today, they show that there is a pool and hot tub. False advertising! We go into the hotel to check in with the front desk and the person working there spent at least 30 seconds on her phone texting before even looking up at us. We get to the room and discover there is nothing that says what the WiFi password is, so we go to call the front desk. Guess what? The phone is not connected. So we go back down to the front desk to get this information and to let them know about the phone, and they told us we did not need a password and acted like it was no big deal that the phone was not connected. There is a security door that leads to the parking lot, which says keep this door closed at all times. Well it remained open all night. So much for security. We went to breakfast the next morning, and there were few choices. Some scrambled eggs (all watery), there was supposed to be sausage and gravy (both empty at 8:30 a.m.), and besides that, there was bread for toast, bagels, some danish and yogurt. Not much of a breakfast. We went to the front desk to turn in our room key when we were checking out, and the person behind the desk took the key and said nothing else. Not thanking you for staying with us, or how was your stay. Would NEVER come here again.

The room was so clean, large. So nice to use a great shower after a long trip

I picked this hotel because it said it had an outdoor pool and pictures of the pool. I get there and you know longer had the pool and there was contraction I was working nights and sleeping during the day so it made it hard to sleep with the house breakfast was good.

Hotel was under renovations and was not the cleanest. My family and I stayed in a newly renovated room and it still had construction dust in it. We went down for breakfast and there was hardly any food. I travel for work and stay in hotels a lot and have paid less for better places and was not the norm for your brand. The construction site at the front of the hotel was a complete mess.

The benefit in location depends on what you want. This place is a short jog to the horse park, which was in line with our needs.

Construction can be understandable but provide your guests with a discount to put up with it. Parking was minimal at best. No parking space lines meant it couldn’t be used to its capacity, because people were double parked. Noise, lots of it night and day. Where were the staff? No front desk staff around. We had to give out room keys to one of the cleaners, as no one was available for check out at 9am!? very disappointing Marriott. I have a feeling many who stayed this past weekend, won’t be coming back.

No comment. Property under renovation.

Not bad but under remodeling

Construction both inside and outside of building and no warning as to the condition. Hotel room wasn't fully cleaned. Previous renter's food was left in the fridge. Staff member that checked me in didn't do it properly so they couldn't check me out when I left at 7am. Overall one of the worst experiences I've had at a hotel and will not recommend or stay at another fairfield or marriott associated hotel again.

This hotel is an abject disgrace! It is under-construction (and according to a nearby hotel operator) has been for more than a year. Marriott should be ashamed of this facility in their portfolio. Obviously, Marriott's manager in charge of quality control over this franchiser is derelict in their dues. I used, what I now know to be USELESS, the BonVoy App to make the reservation. NO mention of "under-construction'...NOTHING! The room was half furnished and not clean. The cords for the television were literally hanging down behind it. The TV did not work and wasn't going to anytime soon. Ruined what was potentially a wonderful night out in the very beautiful and historic community of Georgetown (KY)! This is Marriott's fault, however the franchiser should condemned for attempting to pass this place off as a hotel! I guess this falls outside the "The Fairfield Guarantee"...you know "A Simple Promise" that is posted on the glass front doors.