Fairfield by Marriott Inn & Suites Georgetown Lexington

convenient but under construction and dusty

Nice front desk

Was with a group charter bus from church. There was 29 couples. They were supposed to have someone take our luggage up to our rooms. No one was available to do so. The tour company had paid for it. After talking to tour Co., it was supposed to have been fixed, yet on departure 2 days later, still no one to take luggage down. Desk employee was not friendly. They were remodeling throughout the hotel. Some of us got new rooms with no microwave or frig. Some got tv that didn't work, some got dirty rooms. Then the breakfast was definitely lacking in taste. Sausage was obviously microwaved by staff, not fresh. Microwave in food area didn't work well for just a few seconds to microwave a blueberry muffing. Staff said he would take it to the kitchen area & warm it for me. I didn't want to bother. Just ate it cold. Coffee was strong. But breakfast was included. Had friendly experience with other guests.

The location was good for a cycling event in Georgetown. It had a pool and spa. The breakfast was good.

Parking was tight

Slightly difficult to find. GPS really helps! Extra large room. Clean, pleasant. Breakfast included, but not anything to write home about. Several breakfast restaurants within walking distance nearby. Access to your private Netflix prime TV, etc. Close at front desk.

We have stayed at this inn numerous times and since we came back several times, we obviously were satisfied. This time we stayed two nights. When on the afternoon of the second day, our room had not been cleaned, we mentioned it to the front desk. They informed us they only provide cleaning if you stay for at least 3 nights. So, let me Get this straight. You expect us to pay you the full room rate every night, but every other. Nght you will provide us with only half the service. Got it. So happy to pay for nothing.

The ladies at the front desk we’re very friendly and helpful. But it took a while to get key card to work.

It took 3 times coming back to the desk to get key card to work. The heater in the room was defective and emitted to much heat. Finally just turned it off. Outside temp tire was 21 degrees. Room got down to 53 degrees. Thermostat would not function. Outside of facility was cluttered and dirty due to construction. With weak lighting in lot.

Customer service was truly the main issue here. We were supposed to check in at 3, but was told the room wasn’t ready. Usually this isn’t a big deal but when you’re trying to make a wedding it is. The customer service representative was RUDE no understanding or friendly conversation just rude. Also there was one lady who looked like she work there but SAT around the whole time we were there. The beds we’re rock hard as well. This is my first time staying at Fairfield and it will surely be the last!