Fairfield Inn & Suites by Marriott Marshall

Everything was well put together

I don’t like the fact you call and get the run around

Booking .com charge took my card information but did not set up my room . I had to pay with my card again when I arrived.

Booking charging me twice !

It was convenient to location of the activities I was in town for. Some of the towels were spotty with stains and looked dirty. I put on brand new white footies to walk in the first night and when I pulled them off the bottom of them was brown—-so that showed us the carpet was filthy. The hallway and entrance on the first floor looked filthy and worn. If I pay the amount I paid for a hotel I expect it to be worth it and this one definitely wasn’t.

Cleanliness.

The fire alarm going off at 4 am for unknown reasons multiple times and the cold crackpot gravy. Tried to talk to counter person and they acted as if they had no clue about anything..

The staff was very kind and attentive. the room was clean and cozy.

Both beds in the room were wobbly, we felt like we were going to fall off the bed. Pillows need replacing.

Could use a bit of updating. Beds weren’t so comfy

Room was clean and staff were friendly. The rooms need to be updated for the price of the room. The bed was kind of hard. Another disappointment was the pool was out of order. For $174 the hotel was definitely not worth the price.

Dirty, dirty, dirty. Uninformed and oblivious front desk girl (I’d say attendant but this was a young girl that should not be working there). Loitering groups in evening and at night on edges of parking lot. When girl at front desk was informed of the loitering groups, she didn’t know what the word “loitering” meant. Pool has been closed for 2 years. Front desk girl initially would not say when the pool was closed, but when asked for clarification, finally admitted it had been 2 years. Website still shows a pool. We choose road trip stays with pools as that is how we like to exercise after a long day in the car. If we had known the pool wasn’t working we would have stayed elsewhere. Everything was dirty. The elevator, the room, the bathroom, everything. Glad I brought my slippers and Lysol wipes. Didn’t realize the comforter was stained until the next morning after my spouse had done his usual sleeping acrobatics. When the flat sheet and top sheet were thrown off, we saw the stains on the comforter. Not pleasant. Walls are thin paper. Neighbour’s stomach issue was evident. The bathroom is spacious, but it looks like things were removed from the bathroom such as decor and shelves. Perhaps the people loitering have made off with items? I am attaching pictures of the bathroom’s disgusting, dirty walls and toilet paper roll holder. I’d attach more but I think these pics should give a good enough idea of the state of this hotel. I highly suggest this place be avoided. It gives Marriott family brands a bad name.

It’s okay for 1 night. The breakfast is good. The staff are very friendly and professional. The rooms are very dated, stains on carpet, curtains, rusty areas, and it doesn’t appear the rooms are well maintained or throughly cleaned. This property is below the Marriott standard rooms.