Arrecife Gran Hotel & Spa

Pasamos un finde estupendo! El hotel nos encantó y el personal es súper amable. El spa es un plus

Lo único que cambiaría es las camas separadas. Hubiera preferido una grande de matrimonio

Todo genial, el hotel, la ubicación. Todo.

Las vistas eran impresionantes! El personal muy amable!

Excellent breakfast wonderful choice, but coffee was awful out of the machines.

Could be more sun beds outside. Lifts were very slow.

We stayed at the Arrecife Gran Hotel & Spa in April 2026 as part of a package holiday and, unfortunately, our experience ended on a very disappointing note. On the morning of our departure, while packing and sitting on the bed, we discovered multiple bedbugs in the bed. This was extremely distressing, particularly as both of us had suffered multiple bites during our stay without realising the cause at the time. We immediately reported the issue to hotel reception before leaving and later raised a formal complaint through our holiday provider, easyJet Holidays. While the issue was acknowledged, we were offered no practical assistance at the time and received very little information about what action was taken by the hotel following our report. We initially tried to keep this matter private, as we wanted to resolve it fairly and directly through the hotel and holiday provider without needing to post a public review. However, despite repeated contact over a prolonged period, we did not receive clear or timely responses. Even after accepting easyJet Holidays’ reimbursement offer for our additional costs, we have still not received payment or any further update, and several of our follow-up queries remain unanswered. The discovery had a significant impact on us after returning to the UK. Due to concerns about bringing bedbugs into our home, we incurred additional expenses, including an overnight hotel stay and urgent laundering of our belongings. We also had to take time away from work while dealing with the situation and ensuring our home and possessions were protected from possible contamination. What has been most disappointing is what happened afterwards. More than two months have now passed since the incident and neither the hotel nor easyJet Holidays has made much effort to properly address our concerns. Throughout the complaint process, responses were often delayed by several weeks at a time, and despite repeatedly requesting information, we were never provided with meaningful details regarding the investigation or what action was taken. EasyJet Holidays eventually agreed to reimburse some of our direct expenses, but no compensation or partial refund was offered in relation to the accommodation itself, despite the seriousness of the issue experienced in a five-star hotel. We were left feeling that the focus was on closing the complaint rather than fully addressing it. I appreciate that bedbugs can occur in any hotel and that no property is completely immune. However, what matters is how these situations are handled. In our case, we were disappointed not only by the discovery itself but also by the lack of transparency, urgency, and customer care shown afterwards. The hotel has positives, including its location, views, and facilities. Unfortunately, these were overshadowed by our experience and the handling of the issue once it was reported. Based on our experience, we would not stay at the Arrecife Gran Hotel & Spa again and would not recommend it to others.

La piscina, las vistas

Very close to Airport. Very helpful staff at reception.

Uncomfortable beds. Room amenities not upto a five star standard

We very fortunately had to stay here due to our flight getting cancelled, can not fault them for welcoming around 80 people all at once. The rooms, the view, the food and of course the staff are second to non.. if you can stay here (on a planned visit) then do so, it’s beautiful 💖