Maplewood Hotel

The staff here is exceptional!

Disappointed. This was probably our 5th stay at the Maplewood and we have recommended the hotel to countless people over the years. This experience was a huge disappointment in comparison to all others. I accidentally booked Thursday and Friday instead of Friday and Saturday, which is what I planned to book as a much-needed birthday celebration for myself. The past 6 weeks have been emotionally exhausting due to dealing with an unexpected terminal illness of a family member. I fully understand that I made the booking error because I have been distracted. And I understand that there wasn’t availability on Saturday night, which meant the 2 night get-away I paid for was cut down to 1 night. But the lack of empathy for our situation was pretty sad. It would have been so gracious of them to offer to throw in a bottle of wine or to give us a minimal credit toward our next stay since we ended up paying $375 for a night in a hotel we didn’t use. Again, I know it was my fault. But as long time repeat customers I would have expected at least some kindness and grace. Instead the manager informed me that there was nothing she could do when I spoke to her the night before we arrived and the owner actually hung up on me when I called back to make sure we could pick up our key as soon as we arrived. We found a much friendlier, more comfortable bed and breakfast to stay in for Saturday night so unfortunately we won’t be back to the Maplewood. Our 5 year run is over.

Great

Quaint, personable, accommodating

Love the Maplewood! So clean and impressive! Met Catherine the owner who is fabulous!!! Can’t wait to return!

Everything was amazing! From the location, cleanliness of the hotel and staff! Will definitely return!

Maplewood is a wonderful B&B. The place is beautifully located. Only a block from shops and restaurants. The staff was very friendly and the breakfast was wonderful. In addition, the property is very clean and well maintained. We are already planning on going back there next year.

Parking situation was not good. No refrigerators in room, no hook on bathroom door to hang garments, no counter in bathroom :-( A/C worked VERY well :-) Breakfast was wonderful and our server was very friendly and personable. The hotel was beautiful. Honestly, the parking was the biggest issue.

This B&B is a class act! Everyone is so helpful and friendly! Katherine is a most conscientious propietior. Thank-you

The setting and the home itself older and beautifuly kept up

It was absolutely beautiful