Grand Hotel National Luzern

We have had the pleasure to stay at a number of highly rated hotels, and I can safely say the Grand National Hotel ranks among the best. From check in to check out, the staff was very helpful and responsive to every request we had. The location is perfect, a short walk to the train and ferry stations. We highly recommend the hotel.

We have just had a couple of nights and were lucky enough to get a room upgrade to a stunning suite. The room, bathroom, balcony and view were absolutely wonderful. We did check out the swimming pool area, but it was terribly small so we didn't use it. However, UNFORTUNATELY, our stay was overshadowed by the most appalling breakfast service. On the first morning, we were ignored by staff so eventually just went in, found ourselves a table and helped ourselves to the buffet. A waitress finally took our coffee/tea order, but then nothing happened. By the time our drinks arrived (after we had reminded her twice), we had nearly finished our breakfast. On the second morning, we had hoped it was just bad luck on day one. No! It was EVEN WORSE on Day 2. There was a queue to get in to the breakfast room. Plenty of empty, clean tables. But staff just ignoring everyone who was waiting. That is not 5 Star service. When we were finally seated, we ordered coffee/tea as before. We went up to the buffet which had very little food left – I asked if they had any more fruit salad and I waited for it whilst my bread toasted in the ridiculously slow toaster. It never arrived and I gave up waiting. I sat down to eat my toast, still waiting for my coffee. We had ordered hot food this morning. The food arrived – but still no coffee or tea. We reminded the waitress. (Still no fruit salad topped up on the buffet). We finished our hot food and toast and this time asked a lovely waitress “Kim” for our drinks. She apologised profusely and went into the kitchen. Within moments she was back out with our drinks. We had been in the restaurant for about 30 minutes by now. 30 minutes of waiting for tea/coffee and, just as we left the restaurant, someone brought out some more fruit salad. RIDICULOUS. The hotel should be ashamed of its appalling breakfast service.

The location and our room was a good size

The restaurants - apart from golden India which was lovely

Great location and view plus helpful staff generally. Plenty of food options.

House-keeping took 2 things from room in error. Management were quick to pay compensation. Not obvious on website that not all rooms have A/C nor a shower

Well placed and very clean

We booked through Booking.com and did not see any mention of no air conditioning. For €550 a night I would expect air conditioning in my room,.When we arrived we could not use the valet parking because of the amount of cars already there and also a delivery truck. We parked our car our selves across the road and when we checked in informed the staff. We were told we would get the hotel rate for the car park and just to get our ticket validated when we checked out, upon checking out we were informed this was not correct and we would have to pay full for our parking.

Incredibly beautiful property in a great location right on the lake - not too far from the train station and the boat piers. Multiple restaurants on site for convenient meals. Spacious rooms. Lovely staff.

Excellent choices, and high quality.

Lokacija, izgled hotela

Iz restorana i bara se ne vidi jezero jer smetaju suncobrani koji bi trebali biti viši da se vidi jezero ( bolje bi pristajali jedro suncobrani sa inoks nosačima) Malo bogatiji hladni dio doručka: veći izbor sireva

Great historic property in a perfect location with excellent pool and spa.