ITC Infantas by Soho Boutique

Excellent location closes to metro, bus stations and famous museums in the city center. The restaurant within the hotel provides good discount and menu for hotel guests

Overall the stay was great. The hotel is centrally located and everything is within a walking distance. Also, an express airport shuttle stop is 5 minutes away from the hotel. As everyone recommends, get a corner room and then your experience would be much better. I stayed in the hotel twice during my spain trip and spent first 4 days in a standard superior room, and the last night at the corner room. The difference between rooms is quite noticeable. Hotel staff was nice and helpful.. And was passioned with me while I tried to turn lights on in my room right after arrival..:) Also, don't get stack with a Starbucks that is across the street. There are so many tastier option for a breakfast in the area!

This is the first 5* review I have ever given a hotel. Starts by being close to the Metro, though I would get off at Gran Via (light blue line) metro and walk down the hill to the hotel, which is a little further than Banco De Espana (red line) but is up hill. Both are reasonably close. So based upon comparative price as well as in it's own right, Lusso Infantas delivers in every way. Great location, clean, well serviced, very nice toiletries, large rooms and bathroom. No noise from next door or street. With absolutely nothing bad to say about the hotel. Air conditioning and everything just works to a high standard. Didn't eat at the hotel, so no comment there. Just be aware that most of the clubs around the hotel are gay nightclubs, so if you are looking for a night of clubbing, just check online first. Unless you plan to go to a gay club for the evening. You can check on the Hotels Wifi which is excellent from room to reception. Also restaurants around the corner, do NOT have English menus and do not speak English, so ordering blind off the menu is always fun. Or point to what other people are eating. But a small walk, you will find plenty of places which does have English menu's. Across the road there is also eco dry laundry mat (6 euros to wash and 2 euros to dry a load). But what really made Lusso Infantas go over the top is the reception. José M. at reception. This guy knew everything and nothing was a bother. He printed out my RyanAir boarding passes (will NEVER fly with them ever)... As RyanAir cancelled my flight out of Madrid, José worked out how to get me to Porto the cheapest and easiest way on the same day (2hr bus to Valencia and fly). Shame José M. can't get my refund from RyanAir for me. I pointed out all the things I had seen on the local map and José happily recommended some excellent highlights I had missed. I would say José English isn't perfect, but 'English me, no speak good great.' But his knowledge and love of Madrid really came through, as did his genuine well being for Lusso Infantas's guests. I highly recommend Lusso Infantas and hopefully if José M. is not at reception, the rest of the staff will maintain the high standards of the Hotel.

Awesome, will stay again! The staff is great. The place is immaculate. Rooms are comfortable and bathrooms are new.

You cannot get a better location for scholarly research, business meetings, and lovely dinners in fun neighborhoods in Madrid. Close to the best. The staff is super friendly and professional. They went out of their way to help me many times. I will continue returning to Lusso Infantas!

The picture of the hotel in the advertisement showed the corner of a tall building giving the viewer the impression that the entrance to the building was an open space. This was far from it. The hotel was located on a narrow street squeezed in on the left by building and on the right by another street. Feeling deceived by a false picture made me want to cancel the next two nights reservation. However, what I saw inside change my mind. My wife and I enjoyed our three nights. The location was ideal.

The hotel is well within walking distance from everything. Its rather nice with big rooms. Good breakfast. But certainly it is the fact that you can get to the train station, the museums and downtown all in about 10 minutes that make this hotel worthwhile.

Staff is very friendly, Location is perfect, in the heart of Madrid, next to Gran Via, but in a quiet street. Walking distance to everywhere to enjoy the city.

Hotel Lusso Infantas is a great hotel for a getaway in Madrid. Its really near to the hustle and bustle of the Grand Via and Puerta del Sol but is located on a quiet street. Its in the lively district of Chueca so also has loads of restaurants and bars in its immediate vicinity. The hotel staff were really lovely and very helpful when it came to giving tourist information and recommendations for where to eat etc. Also as a bonus, the hotel is very near to the Metro Station Banco Espana and the Plaza Cibeles where an Airport Bus stops. Highly recommended.

Really nice hotel with very helpful staff; but what stands out is the location... Just off the Gran Via down a smart side street (not seedy like other street less than 500 metres away) which means you can access the shops and restaurants just by walking under 5 minutes. The hotel is also just 3 minutes from the square where the airport bus stops/starts. Pros: great staff, good size rooms, clean. Cons: I've stayed in more luxurious 4 star hotels