Fairfield Inn & Suites by Marriott Denver Downtown

The television in our room (341) has a loose connection on the input a/v cable resulting in occasional pixelation and loss of signal. Wiggling the cable provides a temporary fix but it does not last.

Me and my mom booked this hotel as part of our Southwest Vacations package due to its convenient location. Upon arriving we were put in a very secluded room only steps away from the exit stairs. We always travel with a video camera finder, an extra lock, and a door alarm. Around 1am the door was opened triggering the alarm and a man could be heard walking away frantically saying “sorry sorry” after my mom screamed out. We called the front desk and the employee treated us as if this was no big deal. He also told us that he was unable to pull the camera footage and the only person that could was his manager and she wouldn’t be in until 6am. He also stated that the only way footage could be pulled before his manager arrived was if the police asked for it. We then asked could he call the police and he replied “you can”. We called the police and they came and we were moved to another room with police escort. After staying up all night because we felt unsafe and having no contact with any staff members, we had to go downstairs to seek the manager because she never reached out to us. We spoke with the General Manager, Jen Stephens, and she was still treating it as if this was not a serious matter and as if we didn’t know what we were talking about. She stated that she was still looking at footage and even once she reviewed it she couldn’t show it to us she could only show it to the police if they requested it. She later called us back on our room phone to say all she saw on the footage was a man walking up to our door and walking away fast and that it didn’t appear to be malicious. We were not given any other details or explanations at all especially about why or how he was able to open our door. We called Southwest Vacations to request to be moved to a new hotel in lieu of our scary and dangerous experience. We were advised through customer service that we would be moved for safety reasons and they would also request a refund from this hotel. After informing Jen that we requested a new hotel and were moving to a different hotel because we did not feel safe after the entire ordeal and how it was being handled, Jen agreed that she would be issuing a refund for our stay. If we had not taken extra precautions there is no telling what would have happened. Even up to this very moment she, neither the hotel, or the Denver Police Department has reached out to provide further information or to further the investigation.

Parking at the hotel was insanely expensive.

I like that the hotel was clean. And enjoyed the free breakfast. I did not like the location of the hotel. Not much to do that was in walking distance. Did not realize there was a $35 park fee per night. We did park on the road for free, but wasn’t sure every night if we would have a parking space to come back to. Came down a little late for breakfast and the milk was just locked up. We asked one of the workers if she could please get two chocolate milks, one for my wife and my son. She went to the back and purposely just grabbed one chocolate milk, and gave it to my wife. That made us a little sad:(. Also, the pool was very small.

When I check in on a Friday it was Left over food from the previous person that was in the room, I talk to staff they said they was going to clean it, I was there 4 days no one never came, the manager Patrick thought I was lying but refused to see for himself, then tell me "it's hard to believe because he have one of the cleanest hotel in the city" then lied and said since no one came to clean the room he will take off my parking and never did

EXCELLENT HOTEL!! VERY clean. Friendly staff and the walk in showers??? WOW. WOW. WOW!!

Great hotel. Everyone was friendly and helpful. The room was clean and comfortable. I would stay here again if I return to Denver.

The staff was friendly and the room was nice. My only complaint is that you couldn't close the window curtains.