Chalet Obergurgl Luxury Apartments

Spacious , stylish , well equipped and comfortable apartment. Superb wellness facilities. Very helpful staff

Everything was perfect

Nice apartments.

Service, or lack thereof. The place is set up to work almost without any staff. That is a nice dream, but it doesn’t really work, and definitely not at this price range. Have a problem? No one to help. Phone/Whatsapp? Nothing. Also, when there was stuff, it showed lack of experience. After letting us in into our room at half past noon, “sorry, but I can’t give you the keys up until 3PM (checking time) because my boss wouldn’t approve”. Hmm, oook. Also, pretty new, but some things don’t work, haven’t been fitted, like doors in kitchen cupboards, with the screws that weren’t screwed left there. And while the quality is good, if you are going to have a dishwasher, please a small set of dishwasher tablets. If I wanted to go shopping like if I was at home for every small need, I would stay at home ;)

The apartment was spectacular, very spacious and clean. Everyday cleaning service was very welcome. The location of the property is very convenient, 2 minutes from the ski bus and 4 minutes from the drag lift that takes you to the gondola. The spa area is fantastic.

We don't have any complaints. Our stay was very pleasant.

Nothing

I would like to share my negative experience with Chalet Obergurgl Luxury Apartments. We had a holiday with 2 children: 6 and 5 years old, in the very season in February, so the prices corresponded to the level of expensive and prestigious mountain resorts, but, unfortunately, the level of apartments and service did not reach that level. We found out in advance that they do the cleaning every day, because we all have allergies. We have been assured that cleaning is made once per day and bed lined will be changed. Cleaning team came to us every day, but it felt like it was just for show, because the trash can was overflowing periodically, as if no one noticed it. Bed linen and towels were not changed. No one did anything in the bathrooms, they didn't wipe the floor. The most important - food. The restaurant is always fully booked, so they can't even accept their guests for dinner if you haven't booked table several weeks in advance. You will agree that it is very strange that at the hotel, the restaurant does not give priority to its own guests, and there is no Austrian tradition when they set a table for you. We knew the problem with catering in Austria, we reserved breakfast and dinner in advance and received a confirmation letter, because running around the city with small children in search for food is not the best activity. As a result, several times we were refused dinner, without explaining the reasons, they said that there were no seats, even though we had a letter confirming that dinner was ordered. This situation when we have been rejected for a dinner came together when our child got sick and we had to visit doctor. In the evening, our little girl fell asleep hungry and cried that she wanted pasta. Breakfast was at level of 2 stars hotel. The attitude of the personnel was like that they are missing staff, they all were very busy. We will never come back to this place again in our lives, and we do not recommend it to you!

Pool was lovely, well kept & a reasonable size for the size hotel. Room had all the necessary amenities & again well kept. Bedroom was well soundproofed even though we were right next to reception, couldn't hear anything when in the bedroom. Daily housekeeping for bins & loo roll check. Ski room was great with heated boot poles. Close proximity to supermarkets piste & small town. Ski bus stops very close to hotel. Though close, Scheiber ski shops offers ski storage for €3 per day per set for those lazy like me.

No negatives that I could think of.

The location is to die for, such a beautiful place. The apartment, what can I say other than it is amazing with long stretching views over the Alps

The only criticism would be that we couldn't log into our Netfilx account on any of the TV's and believe me this is a very small inconvenience.

Absolutely fantastic! Very nice hotel, great service and superb location. We have been here for one night, with my family. I don’t like to mention people in particular, but William at the reception was contacting me time to time while I was on my way to Obergurgl from Zakopane was giving me instructions which way to be fallow , great service! In general, I absolutely recommend this hotel and hope to be back.