Royal Park Hotel

The service was terrible from start to finish. When you pay as much as you do for a hotel like this, you expect more. There was one thing after another, and it was not a good experience. Unfortunately, I would not return.

Beautiful property, excellent service and very clean rooms.

Beautiful, classy hotel. Loved the complimentary cocktail at check-in.

The location and hotel are amazing. Staff is spectacular. There were some renovations still taking place so it was a little of an unfinished feeling. Also because of parties in the event space there were guests walking through the halls late at night talking loudly which was unfortunate, especially since we had to wake up at 4am for our flight. We’ve been here multiple times and will go again. It’s one of the best hotels in the area and again, the location is perfect.

Was nice, clean and quiet. Did not like having to pay for parking

Absolutely gorgeous and fancy hotel that i didnt even know was in the downtown Rochester area. Room was good and clean, beds were very comfortable.

This is a very nice hotel, definitely upper class. We did manage to get into our room a little earlier than 4 pm. Good location. We had a terrace room, but wouldn’t recommend that as we just faced another part of the building….no view! I took off 1 star because of their restaurant for breakfast. We decided to go with this thinking we could get going faster in the morning. Service was extremely slow, and it had nothing to do with the waitress. She was working so hard, but wasn’t getting any help until what looked like a manager showed up. He was very slow so she was still struggling. I believe they must have also been short of kitchen help. Breakfast, when traveling, is the one meal where you want speedy service. When we checked in we were told we would be paying a $20 parking fee…however where I booked the reservation it says free parking. They did charge us $15 plus taxes for a daily amenities fee whatever that means!

We recently stayed at your hotel and wanted to share a few concerns from our visit. Unfortunately, our experience was disrupted by an unexpected fire alarm that went off in the middle of the day while we were sleeping. The alarm continued for an extended period, and the loud, sudden noise was particularly difficult for my husband, who suffers from tinnitus. This caused him considerable discomfort. Additionally, we reported to the front desk on Saturday morning that the body wash dispenser in our bathroom wasn’t working. We were told that someone would be up right away to fix it, but despite following up with three phone calls, no one ever came. We had breakfast reservations and ultimately had to shower using shampoo instead. We also had trouble with the room temperature. Despite adjusting the thermostat multiple times, we couldn’t get the room to cool below 65 degrees. The heat made it difficult for us to sleep comfortably, particularly at night. We want to emphasize that we truly love your hotel and have stayed with you three times a year during our visits from Chicago. We already have another reservation coming up on September 5th. However, we hope to hear from a manager regarding the issues mentioned above and how they might be addressed for future stays. Thank you for your attention, and we look forward to your response.

The Royal Park Hotel is super clean, great amenities and I highly recommend this place if you want a more plush stay.

It was our honeymoon Restaurant server was excellant