Starr Pass Golf Suites

The lay out and look of the resort. The second staff member that helped me after trying to find the check in area. He immediately directed me to the right place without judgement or frustration.

There's three things, the third one minor and had little bearing to my overall impression. 1. When you check in, the signs lead you to what looks like a restaurant and main admin area. You'd think that's where the check in would be. It took 30 minutes to find. I was so frustrated, if I hadn't already paid I would have left and gone somewhere else. Check in was around a dark corner, in that area. And I mean dark, because it was nighttime and it wasn't well lit or inviting. It looked like I was going into a storage room, or private staff area so I was very hesitant. The sign on the door didn't even say check in, you can't open the door you have to be let in from somebody inside. The ring doorbell didn't work, I had to knock on the door. It was such an uninviting and very unexpected check in experience. 2. When I first got there, I went to the main well lit admin building/restaurant to ask where I check in. I was helped by a Brunette woman who could have been a waitress. She was very annoyed that I didn't know where to check in. She literally directed me to another resort further up the road. I didn't realize until I was back in the car and trying to follow her directions. She also told me that if I had programmed Starr Pass hotel into my phone I would have found it. Wow. Lucky for her, I have a freeze response when somebody is unexpectedly rude. I really regret not taking her name out asking for a manager. She shouldn't be working there. 3. The room smelled like old smoke. I get it. It's not the resort's fault people think they can get away with smoking. The room itself was lovely and clean. I think at this point I was just so frustrated and upset because of the check in experience that when I got to my room it was just one more negative thing.

There was no breakfast provided!

There was nowhere to sit outside; no patio, no chairs, etc. There was a dingy window with film on it that had worn off that looked at the desert in the back of thd unit. The carpeting was worn and there was no water pressure in the shower. There was also no loveseat or chairs. We either had to sit on a small chair at the table of on the foot of the bed. I'm not sure why it was called a suite or why a $250 deposit was required! The place was nothing more than a substandard hotel room. We were both extremely surprised and disappointed!

Great location for us.

Restaurant closed.

tolle Lage freundliches Personal, alles perfekt

gibts nichts

Friendly staff. Great comfortable space. Good city and Mountain View’s

Parking area was tight, large trucks took up multiple spaces

Location..clean…staff

Would like coffee bar in main lobby and lotions added to bathrooms in main lobby bathrooms.