Hilton Garden Inn Dallas/Duncanville

Upon arriving the front desk employee was either sleepy or high on something! (Maria) I believe was her name. She did not great me or say Hello or even ask how can I help you, like normal Customer service reps. I got checked in and my room keys, go up to the room and it had NOT been cleaned! I go back downstairs and have to deal with a unenergetic employee. She then proceeded to contact someone by phone I assume housekeeping the convo was in Spanish. She then informed me that they will come and clean it. I asked for another room because I was tired and didn't to wait and hour while they cleaned the room! Keep in mind I arrived and checked in at like 10pm. The room should have been cleaned already and all day, but it wasn't and she said there were no more available rooms! So I had to wait the hour while they cleaned the room. Once it was cleaned and I got into the room it was fine. i travel A LOT for work, kids sports, and with my sorority chapter. This is the ABSOLUTE 1ST I experienced service like this, starting the check in! The front desk worker needs a class on customer service and greeting!

Great

good

The lady at the bar and the cook was great 😊

Waited over hour 1/2 waiting on maintenance to unstop the toilet. Long story short he never showed up. It was late and we were exhausted from traveling. Staff member finally came around 11 pm and plunged the toilet 😡

Very friendly staff

Friendly staff, has a restaurant and bar. The room was very big.