WoodSpring Suites Indianapolis Castleton

The property was very clean. It was generally quiet and the other guests were very pleasant.

The stated Pet Policy indicates that only service animals are permitted. Under FHA, emotional support animals are also permitted under federal law. I advised the front desk person the the dog that I was a service animal in training. I was initially charged a pet fee, but a few days later it was refunded. A few days after that pet fees were once again being billed. The staff were extremely rude. When I asked for a copy of written pet policy the manager yelled at me in the lobby. He told the front desk clerk to check me out. I was only staying one more night, so I removed myself from the situation. The manager insisted the hotel was in full compliance with the law. I called the corporate office and explained the situation. They appeared to be reading from a prepared script. When I suggested they were in violation of the law, they read the scripted words more forcefully. I asked if I might speak to a supervisor. I was told that there is no mechanism to take these issues further. Maybe if someone in a supervisory position reads this review, they could explain why refusing to allow public access to a service dog in training is not a violation of Indiana Code 16-32-3-2(c).

Very little. This should not be available on booking.com. At the minimum there should be big, bold, red text on the location’s page that explains that you will NOT get the services you usually expect from a budget-friendly booking.com listing.

Stay away if you’re looking for basic hotel/motel/motor inn service. This is a LONG TERM RESIDENCE property that will charge you as much as the budget hotels but offer you no breakfast, no coffee, no housekeeping, free Internet for A MAXIMUM TWO DEVICES, towel exchange for a fee and front desk service from 9am to 10pm only. The operator provides the same level of service to guests paying $500-600/month as it does to guests paying $100+ PER NIGHT. Don’t be a sucker like we were and use this facility as a hotel. It is NOT one.

24 hr laundry

Front Desk Clerk is so rude, she cusses constantly, in unprofessional & biased to some guests, she cancels reservations if she feels like it & talks about guests behind their backs

The location was great , the room was basic . No update pic sleeping on a fame .

Everything

Bedbug, stains on curtains, on lampshade, sheets, food was left in refrigerator, bathroom was not clean, and no food when we went to breakfast at 7am.