Costa Club Punta Arena - Todo Incluido

Initial room assigned was bad (no view or balcony) even though booking.com told us we had booked a room with balcony and garden view. The hotel told us we booked a superior room which didn't have a balcony. However they offered us a better room with balcony and ocean view for an extra 500 pesos/night. It was well worth it and we really enjoyed our stay in the better room. They staff were all so helpful and pleasant.

Nothing.

The rooms were clean.

The food was terrible.

The location is is very good. The staff is very friendly and helpful, although little English is spoken. The mostly local guests were quiet and the kids were surprisingly well behaved. It's an acceptable hotel for middle-class Latin Americans, or for Americans, Canadians, and Europeans seeking a very cheap vacation.

The photographs make this hotel appear much nicer than it really is. The property is dated an poorly maintained. It might have been better 20 years ago. The guest rooms are sparse: one portrait on one wall and one light in the middle of the ceiling. The remote controls for the television and air conditioning are attached to the wall with short cables. The mattresses are hard foam. The shower needs at least 10 minutes to get hot water. The restaurant buffet is limited, with only a few choices. The food is entirely Mexican—i.e., real Mexican, not the Tex-Mex that foreigners know—and it is not particularly good by Mexican standards. The property has a large beach but only a few beach chairs, so one must arrive very early. One of the pools had noisy construction beginning at 8am, which made for a typical Third World travel experience. I was unable to check out without the "Towel Control Card" I had left in the room, so I had to go back to get it, and the staff was troubled by the fact that I had removed my pink wrist band after breakfast without their assistance.

Breakfast was great, the food was delicious, and the stuff was amazing, always with a smile, very friendly and welcoming.

The rooms the towels. I didn't get what a paid for. I booked one bed room, they gave me two bed room.the first room they gave ne was discussing it smells discussing, I had to asked to be move.the second room was a little better, but for being in 2025, need to up date , was going to plane to go with my grandkids, but no the rooms are not pleasant the blankets, pillows nearer. The old towels need to be replaced. The hotel is in a good location close to everything. Tell the owners the rooms have to be up dated and remold, we're are 2025 not in 1800s.

Nothing. I found a nicer place and left early

It is geared for only Mexican families. Food was horrible. Very low end. Front desk didn’t speak English. I was the only American there.

The property was in a good location . Beautiful environment. I loved my room . The food service people especially evening were wonderful A guy . His name INiz was gorgeous

Food was horrible. Restaurant was full of birds and flys . The receptionist people was so rude and so unfriendly . In check in they pushed me to pay 100 us $ more but thanx god booking. Com massage helped me

The proximity to beach was great-all though the beach was not the best for young kids. The cleanliness was a great thing as well! Ocean view was great-sunset amazing!

The food and drinks were not very good quality. The buffet was very disorganized-which can be expected with so many guests but could be improved. Many kids were grabbing food with bare hands instead of using utensils-needless to say we didn’t eat there after seeing that.