Comfort Suites Kingwood, Humble, New Caney, Houston IAH Airport

Front desk clerk that worked the morning of Friday that I was there, was very rude, unprofessional, very very unfriendly & unwelcoming. She’s definitely not someone who should be allowed to interact with guests until she’s retrained in the basics of hospitality. Housekeeping/ breakfast staff is lazy & lacks common sense & critical thinking. Room reeked of stale cigarette smoke & air felt moist walking in room. I Was charged $10 for 2 dirty washrags but had to smell old cigarette smoke for 3 days. Unbelievable. I was truly dumbfounded by this.

Room clean , but mantince not too good

Very irritating to listen to an advertisement every time I was required to log back on to the internet. Several a & c USB connections were not working. Was told I had reserved a handicap room but this was not the case. Also, the housecleaning every 3d day was a non starter for me. Probably will look for another hotel when in Houston area again.

There were bed bugs. I started having an allergic reaction and then saw one adult bug in the bed and some on a pillow. Immediately packed up and left. Took pillow to lobby desk to show receptionist.

Very rude Manager there was feces in the restroom, toilet and on the light switch the room were very dirty I had several small children with me and I had already unloaded everything so I asked for stuff to clean and instead of them being kind and assisting the worker came banging on the door, asking how many people were in there, even though we weren’t making a lot of noise and the kids were at the pool with my sister. There’s two queen full size beds and a queen size sofa bed, and I was told only five people were allowed in the room even though each bed could fit two people I asked for a refund was told that I can get a refund if I left immediately, and if I didn’t leave immediately, the cops would be called on me I was very confused as to why I was being threatened with cops when I never cussed yelled or once was that disrespectful to the manager I’m so glad everything is recorded and I’m moving forward with a lawsuit.

Very clean, neat and surveillance all way around.

It’s not communicated here that they put a $100 hold on my card until the end of my stay. That would’ve been really helpful in planning which hotel to book for the best stay. Unfortunately, upon learning about the hold, the receptionist patronized me, and when asked for an email for corporate to urge them to make guests aware of the hold on their 3rd party listings, they had none and referred me to their manager instead who I know was going to say the same thing. The receptionist suggested that I can look for somewhere else to stay and that only made me more frustrated. So no, the customer service was terrible. On top of this, I found a big TICK right beneath my pillow which my partner witnessed as well. A piece of the bathroom wall’s lower paneling fell off. The bathroom ceiling had black spots which I hope wasn’t mold. The only upsides are the hair dryer and OVERPRICED mini-store at the lobby. $4 for a gatorade… really? I feel tricked into making this booking because of the lack of transparency about extra charges. They expect maximum pay for subpar services and conditions. I now distrust booking hotels on your website and will browse using other means when looking for a room.

Updated property. Very quiet, nice, convenient. Only negative: room smelled like mildew.

It was great. Customer service was great and the room was clean. No issues at all.