Casas de Suenos Old Town Historic Inn, an Ascend Collection Hotel

Breakfast was always good with fresh ingredients except that after a few days they substituted out the 1/2 & 1/2 for some sweetened fake "creamer" that was never switched back though there was always milk available. The location is excellent, two blocks from Old Town and maybe six from the Bio Park botanical garden and aquarium. Convenient parking at front door. Nice sized rooms. Nice hot tub when it worked. Nice landscaping allowing for the season (still winter.) Friendly staff, all complaints were handled reasonably quickly, even on the weekend. The bed was comfortable. Clean rooms. Frequently replaced towels and coffee pods. Nice bath products. Decent mini-fridge and microwave. Nice TV, lots of channels. Comfortable lobby and breakfast room with artwork. They offered to let us switch rooms near the end of our stay, but we declined. The management did offer a partial (about 1/2, seemed fair to me) refund after we left which we gratefully accepted, though because we paid through Booking it could take a month or more to get back to my credit card.

The hot tub failed, but was relatively quickly repaired (took two days) The heat went out once, was "fixed" and then went out the next night. (they did supply a heater that helped a little.) The wifi was free, but didn't work well in our room at the edge of the property, so no streaming, slow page loading when they loaded at all. One couch in the living room needs to be replaced, extremely lumpy cushions.

Breakfast’s were very good. Staff was wonderful. Hot area a nice surprise.

Only issue we had were a few ants in our bathroom one night.

Pretty much everything. The decoration is beautiful.

The bed was a bit high.

Beautiful, high quality hotel.

It was so charming and we loved the vibe. Breakfast was great and so was the staff! Loved it and wish we could have stayed longer

Great breakfast. Very large room. Great location but also nice pueblo architecture. Also a hot tub!

Nothing comes to mind.

The room, bedding and overall comfort were all great. The morning breakfast (made to order) was quite delicious and Jimmie - the chef and server was great overall. We enjoyed the uniqueness of the property and close proximity to Old Town. We have stayed here before and will stay again when the opportunity allows.

Nothing as it was just right.

Hot Tub area and staff were awesome.

There were a lot of hairs in the shower. The fence outside of our little Casita was falling down and rotted. Nothing was very clean. There was a lot of residue from food and stuff on the countertops.