Hilton Dublin Airport

As a Hilton honors member. The staff was extremely rude. I had come into Dublin from Florida on a Red Eye and had 2 hours of sleep. I notified the hotel days before travel that I would be checking in at 10am and they said they could accommodate. I got there and they stated they had no rooms. Being that I was jet lagged and had no where to go I asked them to hold my luggage and found a comfy spot In the lobby as I was told I couldn’t check in until 3pm. The lobby was essentially empty, I would like to note… I accidentally fell asleep and was awoken by a manager saying I couldn’t do that here, and implying that I wasn’t booked in with the hotel based off of her questions. Naturally, I was very unhappy about this and can only assume the treatment as well as her attitude was due to the fact that I am an artist, covered in tattoos with colored hair. It was only once I made a fuss that all of a sudden my room was available. I’m 33 and have been utilizing hiltons all over the world since 24 - I have never been treated this way by staff who weren’t sympathetic to my situation, in which shouldn’t have been a situation to begin with. The hotel rooms themselves are also extremely out dated and not worth what is charged nightly in comparison to other Hilton’s.

The location is convenient for the airport and for the purpose of my stay. There was adequate parking. The staff were friendly.

Proximity to airport and shuttle

Poor staff support, they provide no assistance whatsoever, room and hotel falling apart crying for renovation at very high premium

Hotel was brilliant from we walked in to we left food was amazing aswell