Norfolk Lodge & Suites, an Ascend Collection Hotel

Service was friendly and efficient. Nice place

Great stay

We selected a suite to accommodate our family of 5, when we first entered the room, it definitely had a smell about it. We cranked the A/C on to see if that helped. A few hours later we went to go and get the pull out couch ready and the sheets from sometime previous were still on it... this is where the room smell was coming from. There was a balled up blanket that had a stench on it and the fitted sheet was damp. The front desk was accommodating and did move us to a new room. We understamd things happen but that was kind of a doozy. In general the "older" rooms at this hotel just need a thorough cleaning. Our new room they moved us to was better, didn’t smell as ripe as the other one. Wondering if these were all smoking rooms at one time. The curtain is halfway off the railing and you can see dust accumulated on the curtain banister. The bathroom sink faucet has build up and gunk on it. The new construction rooms are so much nicer but aren't large enough for our family. The staff are super friendly. It's a quiet location. The kids enjoy the putt putt golf.

The beds were comfortable and the leather furniture was spectacular. The staff was exceptionally nice.

The shower desperately needed a vinegar soak! I had a hard time enjoying the shower. It barely rinsed out my hair. The closed captions on the TV created a large black box on the screen. It was either see the show or understand it.

Very clean and comfortable

Staff was very helpful

Great motel and my stay was incredible.

This was my first time to have dinner at their restaurant - it was so delicious and the service was excellent. As always the atmosphere is so inviting and comfortable. Love this Lodge.