Hilton Reykjavik Nordica

I am writing to formally express my dissatisfaction with the handling of my complaint regarding missing personal belongings during my stay at the hotel. I stayed at the hotel on 20 May 2026 and checked out on 21 May 2026. After departure, I realised that I had inadvertently left a pair of jeans and a new jacket in my room, which were placed in the cupboard. I contacted the hotel promptly to report the missing items and requested that the matter be investigated. I was informed that I would receive a call back; however, no response was provided, and I had to follow up multiple times myself. When I eventually received an update, I was told that only the jeans had been found and that the jacket was not located. This response is concerning, as both items were left together in the same location in the room. The handling of this situation has been disappointing, particularly the lack of timely communication and the apparent inconsistency in the information provided. I expected a higher standard of care and accountability from a hotel of the standing of Hilton Hotels & Resorts. Overall, this experience has significantly affected my confidence in the hotel’s lost property procedures and the reliability of its housekeeping and follow-up processes. I would appreciate a thorough review of this matter and a clear explanation of what steps have been taken to locate both items.

Breakfast is great, 20 min on foot to the downtown

Access to Spa is paid

The front desk was very helpful. Plus the hotel staff was very helpful

Selection of e trees limited. Also on last night I had fish and chips. Not very good. The fish was over fried. Waitress apologized and said she can offer me something else to eat

This hotel , inspite of being "redone" in 2016 , is like a time warp. The room I had was 1980!! No smart walk in shower unit etc - all old 1980 tiles and an old bath/shower. Room needed renovation as do the public areas to say the least. Scandi-chic went out years ago. Breakfasts are very good as is bar. Staff also excellent and most important plenty of free parking. However its not worth the money compared to other local hotels and that's speaking as a Hilton Points fanatic

We really enjoyed our stay in this hotel. We were lucky to have an executive room with a beautiful view towards the mountains and ocean. Our room was spacious, bright, very comfortable and clean. Breakfasts were very good with an excellent selection. The dining room was very busy on a couple of mornings around 7am with bus parties. We used the executive lounge every day and the staff looked after us very well. It was kept clean and the dirty dishes removed promptly. We loved the delicious soups provided. Disappointed that despite having paid for breakfast on our last day we couldn’t get it because we had to leave for our 10 am flight. They did offer us something from the chiller cabinet in reception but not very appealing for breakfast.

Þegar ég opnaði herbergið þá hekk efnið af rumbotninum niður svo það var frekar sóðalegt að sjá. Síðan var ræsið í sturtunni stíflað svo það lak ekki niður vatnið. Frekar vonsvikin því ég hélt að standardinn væri hár