WoodSpring Suites Bentonville

Nothing

Everything.

Nobody at the front desk to check in it took forever just to get someone to check in & it was at night we were tired

Staff

Spacious studio

Vending machine didn’t return correct charge

Staff was the lone ok spot, though I didn’t ever engage with them outside of check in/out. Rooms are run down and there was dirt on the floor by the bed (fake wood laminate floors). Was pretty clear they weren’t cleaned because there were also spots on the floor as if something dripped on the floor and never cleaned up. The front of the fridge also had something splattered all over it. Either that or it was a bunch of rust spots. Not great lighting in the room so kind of hard to tell. I could see through the bathroom door handle because the hole was bigger than the handle and there were tons of random screws and nails down the edge of the door as if it was falling apart and just kept being tacked back together. Despite all that, the nail in the coffin was when I looked up during my shower to see a little cockroach on the wall above me.

Full kitchen

No coffee

Check in was terrible. No one was at the desk and the next night our key quit working and we couldn't find anyone to help!

How this place has not been condemned or shut down by the health department is a mystery. One staff member I spoke to was friendly, aside from that this place is horrible. The general areas smell like smoke and weed, the rooms have an overpowering smell of bleach. My first room door lock would not lock, the door was open for anyone to come in. The staff changed my room and the key card they gave me didn't work. After my 3rd attempt to get settled into a room, my room ended up having black mold on the walls around the AC unit and dead roaches on the floor(probably overcome by the bleach). The toilet would not flush. Additionally my key card would not work at several of the exterior doors to the hotel. I had originally reserved 2 nights here but after a few hours I left and went somewhere else. I asked to be refunded for at least one of my nights there and they refused. AVOID THIS PLACE, IT'S WORSE THAN THE POOR REVIEWS!

Staff member Charles was amazing...another women at night was the rudest person we have ever met. The front desk closes and you can't get help or get anyone to check in...had to call number on Expedia and wait an hour for someone to show up. Hotel was very dirty and outdated.