SpringHill Suites by Marriott Atlanta Buckhead

Proximity to Train station and Malls. Also Buckhead is a great location in ATL

I didn’t like the suite i was first assigned . The furniture was old and the room was too cramped for a suite ! One TV in a two room suite ? Not good . I checked out the next day

Location

The suite assigned was too cramped. I checked out the very next day. I hope my credit card has been refunded

I liked the breakfast options, the staff was pleasant and the price through booking. The house keeping staff and front desk did give us clean towels and other items upon request without any issues. Had it not been for the staff it would not have been a pleasant stay because of all the issues with the room and dryer.

Upon arrival the door was stuck and we couldn't get out the room. The room was very dark because the switch by the door was not working and we had to fumble around to find light. Maintenance had to come to open the door and fix the light. We did ask to change rooms, but the response was all the rooms are the same and the engineer will fix the door. There was only one garbage can in the room and we had to request another one. There was only 1 bar of soap for 5 adults. The toilet clogged. The couch bed was very uneven and uncomfortable, I kept rolling to the center. Carpet was dirty and there was garbage behind the couch bed giving indication that it's not moved to clean. It would have been nice to have water available in the lobby through out the stay. I only saw it out 1 night. That would be more cost effective instead of bottle waters. Also, the water needs to be refilled during breakfast because once it was empty, it was not replenished. The dryer didn't work properly. I put money in twice and the items never dried, they almost appeared to be wetter. I first dried items on low, then on medium for a total of an hour and a half and they were still wet. The front desk did refund my money. And suggested I try the other one, but I declined because it was already late and I didn't want to stay up later with the possibility of the same results.

The staff was very nice and knowledgeable of the surrounding area.My room was clean and neat.

My room was located on the 6th floor. I could hear car's driving by all-night. At first I thought my window was open.I checked the window was closed.

location

we didn’t get our room cleaned the whole time we was there because they didn’t have staff. then they only took off $30. I should have a free night stay for all of that.

Friendly front desk nice clean and quite close to everything, plenty of parking thank you Keith!

Nothing