Imperial Phukaew Hill Resort

Excellent location and facilities, breakfast and swimming pool. Mature outfit

Accommodation need some updating, ie bathrooms

Location was close to the party we were attending

Staff were helpful, food was OK…. The rooms were booked off the pictures and unfortunately nothing like the actual Rooms…. They were old and tired and in severe need of refurbishment…. Very big rooms and TV was so small on the opposite wall it was not comfortable….. all the rooms were twin rooms even tho we booked superior and executive rooms… 7 rooms booked and told there was nothing else, but we see many of the ‘bungalows’ were empty and they are the ones in the pictures

I stayed a couple of nights at this hotel in February 24 along with a group of relatives and friends. We booked 4 'Executive rooms with panoramic view', the price was very reasonable. The rooms we were allocated were in a block at the top of the resort (building 8, see photo) and I have to agree the view was great. The rooms however were far from executive. The main issue with this resort is that it is dated and tired. It's in a great setting and I'm sure many years ago it was a lovely place to stay. The room itself was clean enough and the bed was ok (a bit firm) but it's all just a bit tired. The TV didn't work and the seating by the window is narrow and uncomfortable. We did specify on the booking that one of the rooms needed 3 beds, however we didn't get a third bed and my friends 13 year old daughter had to sleep on the seat near the window which wasn't ideal. The bathroom was ok, big with a hot shower but again very dated. The block where we stayed is at the top of a steep hill, quite an energetic walk too and from the main building that housed the reception, restaurant and bar. There is however a free shuttle up and down the hill which we made full use of. We ate at the hotel on the first night, some of us in the main restaurant and some at an alternative outdoor 'hot pot' restaurant. The evening food at both was fine and the prices not too bad. Breakfast however was another matter. Breakfast was buffet style and mainly catered for Chinese and Thai guests, there was little for Westerners. The breakfast selection may have been ok if the food was hot, however both morning we were there most of the food was tepid at best. Breakfast was really busy so It's surprising that fresh food wasn't being brought out regularly and it felt that most of it was cooked, put out early and not refreshed again. A couple of other little things. The resort doesn't have much around it apart from a handful of restaurants back near the main road, we used one of them on the 2nd night which I would highly recommend called ' CHEF SRI KITCHEN', excellent food and prices. We were looking for something to do in the evening after eating and noticed there was a Snooker room, however when we found it, it was being used for storage and full of chairs. The Snooker table was there but couldn't be used, (which a member of staff confirmed). There was also an outdoor pool but we didn't get chance to use it. To end on a positive all the staff we dealt with were friendly and helpful and along with the resort setting itself the best things about the stay. The resort could be great if it had a refresh to bring it more up to date.

Room is old. Many things are not working such as lock at main door, curtains cannot close, sink is not draining.

Large room space and environment

Air condition in my room doesn’t work well

Location is good

Very old and not look like the picture advertise in ads.