Residence Inn by Marriott Madison West/Middleton

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“Even though it was a non-smoking room, I could smell marijuana in my room, probably coming from the next room; other than that, it was fine.”

Tout OK

RAS

Had outstanding time

Room and entire property was taken care of and smelled fresh. Breakfast area was larger than most places so you had room.

The location and the restaurants nearby. The breakfast was excellent.

Nothing

We haved stayed on various Marriott properties, and all were great. This property appears to be a previous hotel chain, with a new name. The owners have made attempts to upgrade the property, but it just doesn’t get there. Lobby, halls, elevator, rooms are all dated. Service-wise…. Katy checked us in…she was awesome, and made sure we had all the info. Returning to the hotel around 11pm,,,Katy was still at the desk making things happen. At 8am the next morning we came down for breakfast,,,to be greeted by “Katy”. When does this woman get to sleep? Breakfast was a good selection, and the cooks kept warming dishes full. Nice Folks work here. It would be nicer if they had a more updated facility.

This is the third time in three years that we have stayed at this Residence Inn. We go to Madison once a year for a week and feel like this wonderfully run hotel is our home away from home. Staff is very friendly (shout out to Andres and Chris), housekeeping staff does an excellent job maintaining rooms and common areas, and the grounds are well-maintained. This is a well run hotel and we will definitely be back next year.