SpringHill Suites Houston Katy Mills

The staff was great!

I didn’t stay in the room I got in after checkin took a shower went to lay down and couldn’t there was so much dog hairs on the sheets it was as if 10 dogs rented the room that was the second hotel I booked for the day I didn’t complain I politely got dressed and returned the keys to the staff told her about the dog hairs and left. I really didn’t have anymore energy left to make a big deal about it I paid 125.00 for 2 hours Thanks!

Ive visited this location in the pass. My new go to hotel.

The floor of the room was very dirty. We found mud and rocks on the carpet and socks under the desk. The front desk said they were full house but I didn’t see many cars parked in the parking lot at 11pm. We were on the first floor and the hallway smell stinks. I walked up to other floor next day and found the hallways were much better than first floor. I still wondered if they were full house or they just didn’t want to switch our dirty room.

Breakfast was horrible, they ran out of food before the breakfast time was over. There was hair in shower. Bed was clean and we were so tired I just cleaned the shower the best I could.

My wife and i reserved ahead but when we arrived around 10pm, we were told it was full and there was only one room available. The room was right off the lobby with little privacy. The parking lot lights shone through the curtain keeping me awake. The bed was way too soft. Would not recommend.

I like the location. Front desk service was excellent; breakfast is good; and girls who run the kitchen are kind and very nice.

Rooms don’t get clean everyday ( pandemic it’s over) when they clean the room it’s not done properly; they just make up the bed and place new towels; but the bathroom it’s not clean properly; it is very anti hygienic. I pay a hotel mainly for the cleaning service; otherwise I’d rather stay in an apartment or a house.

🌟 Exceptional Front Desk Hospitality From the moment we arrived, the front desk staff made us feel genuinely welcome. Their warmth, professionalism, and eagerness to assist stood out—they truly are the heart of the hotel. Every interaction was met with a smile and a sincere willingness to help, making our stay feel personal and cared for. The location was also ideal—conveniently close to where we needed to be, with shopping and dining options just steps away. But it was the front desk team that truly made the experience memorable.

Housekeeping Needs Serious Improvement Our experience at SpringHill Suites Katy Mills was significantly impacted by the poor housekeeping service. Towels were only replaced every two to three days, and our bed was made just four times during our two-week stay—twice only after we specifically requested it. The bed linens were changed just once, and only after we insisted. We were also disturbed to find two dead cockroaches in our room, which remained there for six days until we reported them. Vacuuming was only done once, again after we requested it. Additionally, the coffee maker in our room was noticeably dirty and clearly hadn’t been cleaned in a while. Overall, the lack of cleanliness and attention to basic housekeeping standards is the main reason we would not choose to stay here again.