Hampton Inn & Suites Cincinnati-Union Centre

We had an electrical issue at our home. They almost caused the fire, so we were looking for a place to stay on the fly until the electrician could come out. The whole booking process and check-in process took a total of 30 minutes. And we were in our hotel, safe and sound. We were also able to bring the dog so he was safe too. A big plus side peak, was it was right across the street from my work so it took me a whole two minutes to get to work in the morning.

Curtains in room had no track on ceiling to allow them to close all the way. Room unable to be dark for sleeping. Multiple dust webs in corners of room. Not enough trash cans in room. Lights by beds did not work

Location

This was the third time in three years we have stayed at this hotel for the Great Ohio Toy Show nearby in Xenia. For the first time, the indoor pool was completely unusable. The water was so cold that my daughter's teeth were chattering when she tried to swim. When I spoke to the front desk clerk, he seemed surprised and stated no one had mentioned it to him previously. He also stated the pool is not "heated" and the water temp would likely stay in the 70s. I find it highly unlikely that no other families complained to staff, as the hotel was full of kids in town for softball, baseball and basketball tournaments and none of the families we encountered in the pool area were happy or satisfied. This was the first year the pool was not heated, seemingly at all. The past two years, with MUCH colder March weather outside, the pool was warm and comfortable to use. For us, being able to swim at night is a required amenity, and I will absolutely be price shopping at the other nearby Hilton properties when we return for the fall toy show. It's really too bad, too, because otherwise the hotel is great. The rooms are clean, the free breakfast is well appointed, and it is in a great location. I would rather pay more money to stay at a different hotel than stay here again at a lower price but without one of the main amenities we want in a hotel.

I appreciated the quiet atmosphere and good night's sleep. As a Gold Hilton member, I received the standard water bottles, though no snack. While the hotel's decor is showing its age, everything functioned well. The breakfast selection was somewhat limited and repetitive, particularly the hot options and tea selection. I plan to explore other Hilton properties in the area on my next visit.