Burgundy Inn & Suites By OYO El Paso

No body soap in the room, room smelled of smoke badly, no pillowcases on pillows that were completely yellow stained, a person outside the entrance by dumpster grilling on a grill sitting on the ground , either high or intoxicated yelling at quest and wouldnt leave them alone, terrible place, paid for room in advance on expedia and still charged a $50 deposit that has not been returned yet after 5 days

Angry people very rude

Angry people very rude

Comfortable stay

fair room, fair price, TV didn't not work.

If I could give zero stars I would. We arrived after spending hours at a festival and they were canceling reservations on people that had booked through 3rd parties and then trying to get them to book directly for $195 a night. The hotel was under construction and had chairs stacked in front of the breakfast area. The staff was extremely rude! Stay away!!

I booked a room on Expedia at this property. When I arrived, the front desk told me there are no rooms and asked how Expedia could rent a room that does not exist. I left the property and asked for a refund through the Expedia app. The property and Expedia told me there is nothing they can do since I cancelled the room. I did not cancel, the property did and Expedia did not honor their booking. Two weeks have passed with no refund.

AC did NOT work! ONLY breakfast option was cold cereal! Coffee was full of sludge- undrinkable!

When we arrived in our room, there was only one towel, no wash cloths. We had to go down to the front desk to get them. The toilet paper was nearly empty, front desk again. No coffee or creamers or sweeteners in the room coffee bar, went without. No glasses on the sink, went out and bought some. Only one shampoo and conditioner. The towels and wash cloths were stained. The bed was too hard for my bad back. The tub was very slick my wife fell and could not get up, I had to help her. I slept in a chair. No breakfast service. I saw many torn window screens, one window had a beer cardboard box flattened over the torn screen by a customer. Refrigerator was very noisy.

Trash