New Orleans Marriott Warehouse Arts District

The location was great.

They do not know how to cook eggs. Ordered over medium and got well done.

Two employees particularly stood out. This was a very chaotic weekend with a cheer competition and a volleyball tournament, and Josh in the valet department was fantastic. We came in at the busiest time and he handled everything flawlessly and efficiently. I think he was at work every time I went downstairs, and he even remembered my name and my family’s name. He’s the greatest and I hope he’s rewarded in turn! Sergio at the front desk also was incredible. We checked in at a chaotic time, and he calmed down a very large crowd. He was very quick in getting us checked in and handled all of our requests throughout our stay. He’s awesome.

Good Day, Just wanted to really shout out Sergio from the front desk team along with Josh from Valet for making my girlfriend and I genuinely pleased & happy for helping us with our needs and accommodations to help us feel comfortable and welcomed to New Orleans since we were traveling from Los Angeles. In addition, we were there partake in the Fan Expo and the convention center across the street and Josh gave us helpful directions and recommendations that were taken and pleased! Please show them love and we appreciate you guys truly.

TL;DR - 2 night stay had 5 or 6 different issues that required a call or visit to the desk to correct. Some were tech failures and others were human errors. We stayed two nights pre-cruise at the end of December. While the hotel was clean and the location was excellent, the usually reliable Marriott service — and their technology — fell well short. We originally booked one night in a club room for Saturday. Because we were unsure whether we would reach New Orleans on Friday, we did not book that night in advance. By Friday evening, once it was clear we would arrive, I booked an identical room (two queens with club access) for Friday night through the Marriott app. Upon arrival, I was told there was no reservation for me and that I must be at the wrong property (issue #1), despite having both the email confirmation and the reservation visible in the app. After further investigation, the front desk said the issue was resolved and that we were confirmed for both nights. That assurance proved incorrect. Our key cards did not work for club access (issue #2), requiring another trip to the front desk. The following day, our room key failed entirely, and we were locked out of our room (issue #3). At the desk, I was told I should have checked out that morning and that there was no reservation for Saturday night. Once again, staff could not locate my reservation until I was asked to check in again through the app. Two hours later, club access failed yet again (issue #4), requiring another return to the front desk. At checkout, I requested printed folios due to concern over billing errors. While I was not charged a no-show fee, my credit card was incorrectly charged for a third night of parking (issue #5), despite parking being billed to the room for each of the two nights. I had to call the hotel to have this corrected. Finally, the first night’s stay did not post to my Marriott Bonvoy account (issue #6), requiring additional follow-up with Marriott corporate to receive proper credit. These were all relatively minor issues but taken as a whole it proved to be frustrating.

The location and cleanliness. The locations was in walking distance to everything but away from all the noise and traffic.