Quality Inn Montgomery - Lake Conroe

Small fridge didn’t work WiFi didn’t connect

Cold heater insufficient

It was ok other than the handle on the sink does not turn to hot so at 24 degrees its a bit cold. Also only 1 pillow per adult is kind of skimpy.

Easy and convenient.

Excellent

Staff was very friendly and helpful.

the a/c did not cool, the fire alarm went off all night, the front desk lady was not there and had to wait in rain, and then she was rude, NO CART FOR LUGGAGE AND THUGS EVERYWHERE JUST HANGING OUT, DOOR WOULDNT LOCK CORRECTLY AND BLINDS WOULDNT CLOSE FOR PRIVACY - LARGE GAPS

Ok

Reservation was made for 2 rooms with 2 queen beds and handicap accessibility - We arrived around 8:30 pm and the front desk lady said that I did not have a reservation for the above mentioned rooms. I checked my hotels.com reservation information and confirmed that I had made that reservation correctly on my end. She was dismissive and stated that the rooms that she had me in - one was upstairs and the other was a single king room with no handicap accessibility. I asked her why the reservation for the correct rooms was not done and she stated that the other people in the handicap rooms had reservations. My response was so did I - however she had nothing to say - no apologizes - just this is what I have take it or leave it. So when I told her I needed both of those rooms at the very least to be downstairs - she did do that - but absolutely let me know of her irritation in doing so because the rooms had already been assigned. To be clear I did show her the confirmed reservation where it said handicap accessible 2 queen bed rooms - her response the whole time was it did not matter. I wont even start on the credit card charges that was not approved and that she could not do a refund and charge the correct card! Please be aware when staying at this particular Super 8 -

Nice staff but changed me an extra $10 to have an extra 45 mins for late checkout