The Westin Bellevue

If you want a relaxing stay, do not book this hotel. You will leave so much more stressed out. From bait and switches to the absolutely disgusting state of the rooms, it’s not worth your time, money, or energy. The website is not honest and clear about what you will experience. The problems and decline in quality went on and on. It was an absolute waste of money and time. I do want to say the staff helped as much as they could and I know that mismanagement and profits-over-people comes from higher levels than the front desk staff. The main reason we were staying at the Westin Bellevue hotel was because at the time (Dec. 27th 2025 - Dec. 29th 2025) a promotion was running (the Snowflake Lane promo; you receive a $100 gift card to the nearby mall every night you stay). Three hotels in the area were running the promotion and we picked The Westin over the others, again based on what the website says you'll be getting. On our end we did everything right to book with that promotion but when we arrived (around 11:40 pm) we were told that we actually didn’t book the promotion. We didn't understand why and honestly at that point we were too tired and hungry to deal with it at that time. It was also a bit of an ordeal to get into the hotel as the accessibility button to automatically open the door was broken and my partner uses a wheelchair. On the second day of our stay we went to the desk to talk to them more clearly about the promotion issues and we were told to pay an additional $60 to gain access to the gift cards, which the web site did not mention at all. The first thing we noticed in our room were coffee stains on the nightstand and stains on the sofa. We also noticed there was no bathtub in the bathroom. The web site clearly stated in the description of the room that it included a bathtub/shower combo. Unfortunately my partner can't bathe without the bathtub and we would have booked an accessibility* suite if we knew, but the information on the site clearly does not match. I talked to the front desk about the bathtub issue and they told me that none of the floors above the 5th floor have bathtubs. Again they expected us to pay more to upgrade our room for it, but we should have gotten what the web site said. We found old toe nail clippings and a basket full of so much dirt, dust, lint, and who knows what, showing that the room hadn't gotten an actual full cleaning in a very long time. I will be sending photos and videos taken of the aforementioned disgusting state of the room. We've stayed at cheap motels that are cleaner. So again for the third time in the night we had to talk to the front desk about issues with our stay. They moved us to another room across the hall. Super staff, however it worries me that they had to make sure it was a clean enough room before moving us. That wasn't even the final room move for us. They were able to get us into a 5th floor room with a tub for our second and final night for my partner to be able to bathe. Every night we stayed we could hear nearly everything our neighbors did though. Talking and laughing loudly, TVs blaring music, dogs barking and owners yelling at them. We never got a full night’s rest and then we wake up to discover the toilet had been leaking water on the floor. The hotel had an indoor pool and hot tub, one of the main reasons we came here. The pool, while big, wasn’t deep. It wasn’t deeper than 4 ft all around. It’s meant more for swimming laps. It was clean from what I noticed and while shallow we had a nice time. Then we moved on to the hot tub, which was a huge disappointment. The temperature was lukewarm at best. You could have much hotter baths at home and half of the jets were off. I went to turn the jets on and they blasted in cold water, which explained the mild temperature. Then we started to notice that the movement in the water wasn’t all from the jets. There was hair, skin flakes, and even a bit of oils floating around as well. It was so gross. I looked at other online reviews of The Westin Bellevue hotel and noticed a pattern of people complaining about how gross the hot tub was, even months back. Everything about this hotel screams that whoever owns it is making you pay luxury prices for cheap and disgusting services. The towels and toilet paper are cheap and exactly what you'd find in a motel for $70 a night as opposed to the near $400 a night at the Westin. The only way this hotel will improve is by actually offering the luxury and down right basics of a hotel room of this cost, and by providing the cleaning staff the time and tools they need to clean a hotel of this size. Also, update the website to reflect what you’re actually selling. Lying about what your customers will receive is completely unacceptable. *If you're questioning why a disabled person wouldn't book an accessibility suite over the others. The short answer is that disabilities are dynamic and there are only so many rooms suited for disabled people. Long answer is only so many rooms have the accommodations a disabled person needs, especially if they're traveling alone. Accessible suites are the only ones set up for blind and deaf people and the only ones set up for non-ambulatory wheelchair users. My partner can book most rooms, as long as what is on the web site is actually in the room, and other disabled people need more accommodations and we try not to take those if we can get the right accommodations.

Welcoming and friendly staff at the valet, front desk and restaurant

It would be easiest to get a location to your garage/parking

The location and facilities were very nice.

We had two suites reserved and they were ready an hour and a half late. There were a few small things that were messed up during our check-in.