Super 8 by Wyndham Vancouver East

bed comfortable room clean

I paid for the room through booking.com and was charged a second time by the hotel. Booking.com said I needed to contact the hotel. I called and they said they would reverse charges and then a few days later was charged a 3rd time. Super 8 customer service agent told me I had to dispute the charges with my bank. All of this for a hotel that was really inexpensive and had a great bed but the hotel and grounds are in disrepair. The door looked like it had been kicked in on multiple occasions. Also the hotel claims to have free breakfast and does not, and wifi is not free.

Always enjoy my stay at Super 8. Staff is super & my room is clean & comfortable

Room is spacous and the general location is good with lots of businesses close by.

Needs some repairs such as the bathroom door and desk chair.

Toilet works great and tiny fridge gets really cold

Bathtub made of plastic and every step you took made it feel like the bathtub was going to give in, one tiny garbage can, AC sucks, TV didn't work at all, had to use key card multiple times to unlock door every single time, cigarettes everywhere outside, and puke outside, stairs shake when walking up them, railings to stairs missing bolts and were zip tied instead, reserved ADA accessible room and got upstairs instead, dresser and nightstands unbalanced, shower only sprays out from half the shower head, and door not secure (pictures). We told them online, and on the phone we'd be coming after midnight, rang bell for 10+ minutes both times until someone finally came. Woman was really rude, the guy was ok.