Grand Hotel Son Net

Virtually perfect. Yes, I know that is a ridiculously high bar but I genuinely struggle to think of anything I would change. We stayed for three nights in a Palace Room (their most basic), the hotel is a serene haven, the room lovely. Food (especially breakfast) is outstanding, The pool area (there are 3) has more luxury cabanas than there are rooms so you can always get one. The staff are exceptional, often anticipating what you want before you ask. The only possible shortcoming might be the vibe. If you are looking for a busy nightlife and food photography it’s not the place for you. It is peaceful and classy. You are not allowed to take photos by the pool (hooray!). A totally luxurious retreat you will leave utterly re-charged.

The hotel staff misplaced one of our bags that we only realised after we had departed . We were then asked to pay over £100 to return the bag to England , despite it being the hotels mistake . When questioning this I was initially offered a 30% discount on postage & only when refusing to pay this amount did the hotel agree to cover the cost . the bag finally arrived in England over 6 weeks later but an item was missing . The hotel will take no responsibility for this . Extremely disappointing service which ruined what was supposed to be a special occasion.

Great hotel

One of the best hotels we have ever stayed in. Being at Son Net feels like you are in a dreamy postcard. The service was second to none. Special shout out to Luigi for tending to our specific needs. The only disappointment was having to leave!

Our stay at Son Net was such a treat. The rooms were spacious, the staff helpful, and the food delicious! Will definitely return!

Note I would love nothing more than to update this review and hope this situation can be corrected. Need to share my experience. My wife and I booked Grand Hotel Son Net to celebrate our honeymoon. Mallorca was a bucket list destination and this was going to be our splurge on a luxury experience we worked so hard and saved for. Unfortunately Covid happened and our dreams came to an abrupt halt. Immediately we had to go and cancel or bookings. However Son Net decided to deny our request. It is standard for hotels to have 2 week cancellation policy which we were well within. This place apparently had a zero cancellation policy that was never explicit in our reservation. This is an expensive hotel and a stretch financially but Mallorca was our bucket list and it was our honeymoon. We were not only devastated about missing out on our honeymoon but also $700+ that we really needed. We eventually worked with the hotel that kept our money to apply to a credit we could use a a future stay. Fast forward to April/May 2025, my wife and I finally saved up enough money and time off from work to visit Mallorca and use our credit. When we went to book they told us our credit expired!? In the hotel communication there was no stipulation on our credit expiring. They took our money and provided no services. Did not even offer a partial refund which would go along way to make this right. They are doing nothing to make this situation correct and basically stole our money. I want everyone to know our story and to not give this place your business. There are so many beautiful places to stay in Mallorca so please consider those options before you book here.

Absolutely Incredible. The renovation is a grandeur to witness. Immaculate service and hospitality from staff.

Just beautiful - everything - the setting, the house and garden everywhere you look there is another photo. The staff are amazing - everyone went over and above to help. The electric bikes were a new experience for us and one we will be repeating. What can I say - Thank you.

서비스, 시설 등 모든 것이 5성급인 이유가 있는 호텔입니다 :) 마요르카에 방문한다면 추천하고 싶은 호텔이에요.

The space is stunning. The staff are lovely and the location is great. Few minor downsides that are annoying for such a new, high end hotel, for example: - plastic water bottles everywhere (gym, spa, room); - weird LED lights in the room (aircon etc) impossible to switch off so none of the ‘pitch black’ I love from hotels; - we checked out two days early due to a home emergency, and whilst we don’t expect any refund, when this has happened in the past, the hotel we stayed at had given us vouchers for their restaurant as a goodwill gesture. Nothing like that here. There were a few other bits and pieces that seemed a little off (no aircon in the gym, no robes in the spa etc) but I imagine these are due to the hotel being brand new, and will be solved soon. Overall, I’m not sure I’d return, though the staff and view are wonderful. I may go for a massage - one of the best I’ve had!