Polynesian Beach & Golf Resort

I arrived at 8pm did not get an "acceptable" room until 1:00am. First room already had guest, next room everything was rusted and dirty. The balcony door would not close. Advised front desk and they stated they would have it fixed. Came back from grabbing food NOT FIXED (gone for 2hours). Called front desk they and the lady was very rude so I went to the office. She did change my room and there was mold on the bathroom ceiling and it was dirty. At this point its 1am and I am beat. I asked for compensation she advised there will be none. I am not bougie and will make the best of any situation but this was definitely not acceptable! DO NOT BOOK its a dirty resort!

Property is needed to capital renovation.

Property and Rooms are in need of Maintenance and Updating. Trash not routinely removed from general area. No Housekeeping during our 4 day stay. Room was not ready to check in at 4 PM, needed to wait until 5 PM before we could check in. Balcony door frame was corroded to the point it would not slide open/closed.

The stay was ok. Very dated motel. However for thy money it was fine. Lack of parking a problem. We were told there was overflow parking about a mile or two away. Property is right on the beach.

Property was sketchy as all get out. Didn’t like how you had to get to the room. Room was not all that clean.checked in but didn’t even stay and checked out the next morning. The property is dated. The whole building needs to be remodeled and the actually have keys real keys to your room like WTH!!! Keep you money definitely can find something way better.

Staff members were great!! But I just didn’t like the amount of people that smoked in their room. As soon as I entered my room it smells like weed. The balcony door didn’t locked and it was so hard to open and close.

The room and the customer service at the front desk were horrible don't believe me check 509 the room plaster from the ceiling falling on the floors the roof is leaking all over the room the floor stayed moist and wet just a horrible experience and couldn't even use the bathroom the tub was filthy

Would never stay here again. Smell nothing but pot and urine. Nothing mentioned online about the $100 cash only deposit they make you pay, guy passed out in a chair right next to check in desk. Oceanfront room and we couldn’t even open the sliding glass door to get on the patio. Stains on bedding, floors nasty. Never again. Glad this was just a one night visit or I would be finding another hotel

The property was horrible. The pools were not well-maintained. The bedroom, stank, lots of wear and tear. The balcony door was hard to open. My daughter got stuck out there for a good five or 10 minutes trying to get in. The staff was very bad and all you can smell was weed. They were very rude would not do a refund so we end up having to stay. We didn’t have a choice.

The staff was absent minded, and seemed miserable to be working at the business. Un expected cash FEES, people fornicating in the elevator. We did not feel welcomed by any staff member.