Disney Hotel Cheyenne

It was close to the park which was very convenient. Staff not as welcoming. There is no lift and no one to help you with your luggage. No fridge in the room. No amenities and no water bottle. Rooms really far from reception making it hard to bring luggage.

Wonderful Hotel for the Kids. Terrible service for Parents. I really don't like to be negative, but i was very much disappointed with Hotels.com and Disney Hotel Manager. My booking was for 2 adults and 2 kids (since the beginning). All ok in the confirmation email. When we checked in there was a huge mistake and the girls had no tickets for the Parks and breakfast. In their system they were put as babies! I called Hotels.com, waited for long and was quite embarrassed... after more than 30 minutes of this situation... i had no option but to buy again... 362 euros gone and very frustrated.

My son loved that he got to meet Woody. The park tickets being included in the price of the hotel was perfect for our family. I loved that the transfer company was able to find us super easy and all the staff were super friendly and helpful.

Family and friends stay with a disneyland visit. Whole process was convenient and we were offered connecting rooms. Convenient baggage drop for entry to the parcs.

As Americans used to Disney World, our expectations may have been high—but this resort didn’t deliver the Disney magic we hoped for. Signage from the train station was poor, though luggage storage was smooth. When we arrived before the 3 p.m. check-in, staff told us all rooms are ready at the same time, but we never received a notification. Later, another staff member said the app isn’t used for check-in at all, which was confusing since we had completed online pre-check-in. The hotel’s Starbucks was closed for renovations, and no alternative coffee options were provided—not what we expect from Disney. Dining is also limited unless you purchase the buffet. The shuttle buses were great, but the rooms felt even smaller than Disney’s All-Star Resorts. We had water bottles in the room on arrival, but they weren’t replaced despite being told they would be. The playground was locked with no explanation. Overall, we wouldn’t stay here again. It lacked the service and magic we associate with Disney.

Outstanding staff, every staff member we encountered was brilliant! The only criticism was we didn't get a text until nearly 4 pm for check in and we travel with an 18 month old and were placed on the 2nd floor which wasn't ideal as no lifts thay we were aware of. But the overall stay was brilliant! We'll be back!

Pro: Staff was Overall very friendly and helpful Con: rooms were very noise especially if you have a neighbor next to you, rooms were not clean (dust everywhere), no elevator for upper floors, When we arrived at 2pm there was not even something open to buy drinks or something as we waited for the room, breakfast was terrible - food awful, Coffee not drinkable, like a big foodhall only very good thing was the Croissant.

We had a really nice stay here. The bed is comfortable as are the pillows. The room is clean and has good amenities such as toiletries and tea and coffee making facilities. We like that the hotel offers a newspaper and magazine subscription during your stay free of charge. We found the QR code on the otherside of the resort map that's given to you upon arrival. The breakfast wasnt that great, yes there were many options but the quality of cooked options wasnt the best. However, very nice continental selection. We

This hotel is overpriced and dated. Virtually no amenities to speak of, rooms are dated and old, shower alternates between extremely hot and then freezing, cold, 25€ for average breakfast buffet. What more can I say?

we have a great experience..really convinient