Hotel Faro, a Lopesan Collection Hotel - Adults Only

Alles was perfect , zeer vriendelijk personeel , was top ervaring . Wij komen al 25 jaar naar Gran Canaria , hebben er ook een villa , maar hij wordt ook verhuurd , en soms hebben we een andere slaapplaats nodig , daarmee . Groetjes , Danny & Nancy

Geen opmerkingen , alles was prima

Beautiful property and rooms and pool and outdoor, pool food great

Thought might have “its own beach area”

Todo genial, una pasada. Sin duda el mejor hotel de Canarias en el que hemos estado

Nada

The room, the view, the massages.

Food can be improved, Car park space for guest check ins and check outs should be arranged. Too much relied on the app. People maybe want to go on holiday and disconnect, whilr like this they are obliged to stay on the app all the time, moreover the app does not give the right info. I had to skip dinner because the closure time of the kitchen on the app was wrong and also the employees at bar and reception gave me the wrong time! Dinner closing at 21h30 at buffet and 22h at rooftop is really too early for a 5 star hotel in Spain in summer when sunset is at 21h30!

Sobretodo su limpieza y la amabilidad del personal en general. Quiero hacer mención sobretodo a Salvatore el chico de la piscina y hamacas por su amabilidad en todo momento y su profesionalidad!! Estaba pendiente de todos para nuestra comodidad. Excelente trabajo!!

No gustarme?? Pues la verdad que nada . Todo muy bien

The hotel was great, the 8/10 represents the value for money it is one of the more expensive hotels in the area...the pool area is fantastic genuine 5 star , location is perfect near beach , shops (lacoste rolex etc) beach clubs and restaurants. room is fantastic for solo or couples - NOT for friends as the shower and toilet are both quite exposed to the rest of the room. I was upgraded to sea view.

1) my aircon was stuck around 22.5 degrees for 2 days and then fixed when requested...it got down to 21.5... which after a few hours in the sun actually isn't that cool. I think there is some sort of air con limit which is odd for a 5 star. 2) some pool waiters/waitresses are great others not so much, you have to wave them down for a drink and once - only once a sever got annoyed that I walked up to her vs waiting 20 mins to be seen (every other day it was 5 mins) 3)the reception area is very casual but had to queue every single time I wanted to speak. 4) gym had no water facilities - this is an urgent fix needed as I was in there with one other guy and he left after 5 mins due to this.

En general todo. El servicio y la atención de 10 , el buffet insuperable, sin duda un lugar para descansar, desconectar y repetir por supuesto