Disney Hotel New York - The Art of Marvel

Great hotel so much fun for kids. Room was clean, sink a nightmare to drain and the coffee in the hotel is terrible but apart from that amazing would highly recommend

Clean room but would have liked to have lotion in the bathroom. Very comfortable bed. Carpeting in the halls could use a refresh and a fair bit of banged up walls, scuffed paint. Front desk staff always very helpful. Great that it was a quick walk to the parks. Great breakfast buffet offering!

Lack of amenities. Shoer was too weak.

Expected used coffee cups to be cleared away in my room

Lovely hotel, staff were friendly and helpful.

Great location. Hotel is modern, quiet and clean. Staff were very helpful and spoke English. We never waited for the breakfast buffet and there is a good selection of food.

We have stayed at Marvel New York twice now but this was the first time in the Empire State Club. Paying extra to do this is well worthwhile for the valet parking and luggage service alone. It means you can drop your car and luggage, go straight to the park and your luggage will be in your room when your room is ready. Likewise, when you check out, you just leave your bags in the room and they take them for you, meaning you can maximise your time in the park on your last day. Breakfast is also less hectic in a private room for Empire State members. The best thing is the complimentary afternoon tea for Empire State members. We didn’t need to purchase lunch as breakfast and afternoon tea were enough to get you through to dinner. Staff were amazing as always. Thank you!

Amazing room with great facilities. Comfy bed, great night's sleep. Great themed hotel and the kids loved the characters

Needs more staff in reception, restaurants and bar/coffee shop. Overall service was helpful but slow. The Disney App is totally useless (e.g. checked-in via the app but still had to wait in line for reception on arrival). Needs a separate "Parks Info Desk" as the check-in staff are bogged down with endless questions about visiting the parks.

Very busyin the main lobby as would be expected, but very quiet in rooms, beautiful scenery and a two minutes walk to Disney village! The skyline bar has very delicious beverages. I would definitely stay again.