Smartr Madrid Gran Via Apartments

Bello!!!!! Muy cómodo y moderno

Fabulous location in the heart of the city. Staff were lovely and very helpful

Thin walls. Can hear people in other apartments walking, talking and even snoring!

Great location, accommodating staff at sister hotel, clean and comfortable

Very comfortable,immediate response to any issue

Nothing

The apartment is well positioned near town, breakfast is not in the building but a good five minute walk away. We didn’t miss anything but if you looked in detail you noticed some weaknesses. The double beds are small, the sofa bed was uncomfortable and for four people too small, other options for comfortable seating inside were missing. The terrace table and seating are lovely, but the hanging chair damaged and unusable. The WhatsApp chat useful and guys very friendly and helpful. The soundproofing excellent. The supermarket opposite open late.

The pillows are thin and only one per person. A window was cracked. The toilet hadn’t been cleaned properly. There was no kitchen towel in the kitchen. Coffee was gone with three tabs, and there are no shops which sell the delta tabs. Small things which don’t make you want to complain… especially on a three or four day short trip, where you are out more than in. We’d come back again.