Queens Hotel and Nightclub

Great location and great staff

Nothing

The location as we were visiting family nearby

The problems in the bedroom. Room lights were so poor we had to use our phones to find things in our suitcases. There were 2 bedside lights, one of which didn’t work. When we complained we were brought 2 battery lamps for a dining table and one died almost immediately. The toilet didn’t flush easily or properly, tho we managed not to leave it unflushed when leaving the room. We reported all this the following morning and were assured maintenance would deal with the problems. When we returned after 10pm for the night nothing had changed. Bedside lights still didn’t work and battery lights weren’t fixed either. The toilet still didn’t flush properly and someone had used it in our absence. We complained immediate to reception and to persons who were introduced to us as management! As one of the party was already in bed an offer to change room so late was rejected. We were told that the supervising receptionist would be informed and would speak with us when we were checking out. The following morning when we got to reception the supervising receptionist had not been told. She gave me her email address and said she would deal either way our complaints if I emailed her the details. I sent an email within a couple of hours, followed it up the next day when no response had been received. Subsequently got an assurance our complaints would be addressed. Further emails were exchanged, the complaints were never properly responded to and a ridiculous offer of a discounted room and breakfast in the future was made. We rejected it of course as we would never stay in that hotel again. It was also very annoying that they required a security deposit from us of €150 on top of full payment on arrival. When we queried the purpose of this we were told for example in case we smoked in the room. I have never had to pay a security deposit in a hotel anywhere I visited in the world! It took several days for that deposit to be unlocked in my bank account following departure.

Terrible we walked in and could tell right away that it was a dive.

They wanted to charge us $150 euros security deposit. The rental rate was $123 Euros. Sketchey part of town

Location was perfect

We had to pay a security deposit incase we damaged the room the room we were put into was damaged already furniture all marked room was dark and dingey we ask to speak to a manager or give us our money back they couldn't give us our money back but gave us another room which was way better more bright airy and spacious and modern manger didn't even meet us, my partner asked for something to be left in the room a small dessert or something when we arrived as it was my birthday they did noting my friend rang hotel and wanted a bottle of wine to be put in the room for a surprise obviously she was paying for it and they said they couldn't do that either hotel was absolutely very unhelpful

The staff

For a room of that price and the only view was a wall sorry too expensive will not be back

The beds were comfortable, the bathroom very clean. It is an older property, and has charm.

Our room did not come with breakfast, despite it being mentioned as having a good breakfast on our booking site. This was a bit misleading. The breakfast we purchased, however, was nice. The first room they gave us was BURNING HOT. The toilet didn't flush, and there was NO adjustment for the radiator setting. When you opened the window, the noise was incredible. We were given another room which worked much better, although the noise from the bar downstairs was SIGNIFICANT. Getting to our room was through 2 sets of stiff, very narrow double doors, which for a fit person (which we are) still was a bit of a struggle. I would NOT recommend this hotel to ANYONE with ANY mobility issues.

Location excellent

Hotel entrance needing update.....