Don’t book this hotel with @booking.com or if you’re disabled.
I was very disappointed with this hotel. I have mobility issues, which the hotel was fully aware off before my arrival, I will list the severe lack of facilities for disabled guests later in this review.
I made my booking for this hotel in April 2026 with @booking.com, who on their platform and after I paid in full, (my booking confirmation), as a result my contract, booking.com clearly stated that this hotel had in my selected and paid for room had, air conditioning and a coffee machine, with no stipulations, or restrictions on either of the mentioned facilities, or their availability or use. On arrival in late April 2026 the temperature was 26c and very sunny warm/ hot. My room was extremely warm, I asked why there was no AC on, or any coffee machine and I was politely informed that the AC is only switched on in late May to early October and that there has never been any coffee machine included in the room. On return I complained to @ booking.com in writing, I have also made countless phone calls totalling 3 + hours, with no acknowledgement, I’m continually ignored, just dreadful customer service. I’m on the verge of taking legal action vs @booking.com for breaches of contract, in particular the Consumer Rights Act of 2015, which clearly states, that, “any product or service purchased, (in this case a room for 7 days), must match the product or service offered”.
Turning to the hotels facilities for disabled people, these are very limited, or don’t exist. A few examples, the chairs in reception area our all very low and impossible to raise from without assistance. You must purchase everything from the reception, or lobby bar, which involves countless trips to reception, there’s no room service, you can’t drink the tap water, so purchasing and carrying your daily drinking water requirement, with mobility aids and being a single traveller was painful, no luggage stands in your room. The restaurant
Don’t book this hotel with @booking.com or if you’re disabled.
I was very disappointed with this hotel. I have mobility issues, which the hotel was fully aware off before my arrival, I will list the severe lack of facilities for disabled guests later in this review.
I made my booking for this hotel in April 2026 with @booking.com, who on their platform and after I paid in full, (my booking confirmation), as a result my contract, booking.com clearly stated that this hotel had in my selected and paid for room had, air conditioning and a coffee machine, with no stipulations, or restrictions on either of the mentioned facilities, or their availability or use. On arrival in late April 2026 the temperature was 26c and very sunny warm/ hot. My room was extremely warm, I asked why there was no AC on, or any coffee machine and I was politely informed that the AC is only switched on in late May to early October and that there has never been any coffee machine included in the room. On return I complained to @ booking.com in writing, I have also made countless phone calls totalling 3 + hours, with no acknowledgement, I’m continually ignored, just dreadful customer service. I’m on the verge of taking legal action vs @booking.com for breaches of contract, in particular the Consumer Rights Act of 2015, which clearly states, that, “any product or service purchased, (in this case a room for 7 days), must match the product or service offered”.
Turning to the hotels facilities for disabled people, these are very limited, or don’t exist. A few examples, the chairs in reception area our all very low and impossible to raise from without assistance. You must purchase everything from the reception, or lobby bar, which involves countless trips to reception, there’s no room service, you can’t drink the tap water, so purchasing and carrying your daily drinking water requirement, with mobility aids and being a single traveller was painful, no luggage stands in your room. The restaurant
PT
NL
ES
PL
CH
HU
GB
DE