Hacienda del Mar Los Cabos, An Autograph Collection All-Inclusive Resort by Marriott

We had stayed at this property on 2 previous occasions and over the past 6-7 yrs. We really enjoyed it! The property itself is appealing. Numerous venues pools etc. Mexican flavour.

We take a little responsibility for this. Previously we stayed Mid Dec and Mid Feb. We didn't appreciate that October is a low season with fewer patrons and fewer activities. We hear the Hurricane season. The property is going thru 'significant renovations' Fewer restaurants and an absence of the Mexican themed dinners. These things we enjoyed. This time they were absent! Whilst we were advised a few days before our arrival that there were renovations going on- we din't fully comprehend the impacts. Most of the people we met who had previously stayed at the property shared our disappointment.

Heaven on earth, plane and simple.

Everyone was nice my only bad experience was with room service the food was bad quality we ordered pizza pasta churros and drinks. Pizza was like microwaved and cold pasta almost dry very little taste churros with strawberry sauce were hard like over cook, also one restaurant had cajun shrimp they had no flavor. But the burro cansado tacos were awesome.

The place is very nice, clean and convenient; I stay at Hacienda whenever I go to Cabo for the last ten years or so.

Great customer service nice and helpful information

There was terribly loud construction going on and they did not disclose it to us when we booked it and so we never even checked in to a room and they still charged us $700 and said we “canceled and no showed”. This is unacceptable and we are disputing it.They were not accommodating or understanding to our plight. I’d never stay there for that reason alone. It was pretty deceiving.

The property was beautiful. The staff were super nice and very caring. Our room was right by the ocean. You could hear the waves crashing at night. The property was clean and safe. There are parts that are under renovation and so we weren't able to use the spa and one of the main restaurants.

Beautifully laid out, expansive and maintained ‘old style’ property.

The property location and condition is excellent. Loud construction during the visit was a distraction. The food service at the on-site restaurants and pool grill was terrible. Waiters rarely came by, difficult communication, some had abrasive attitude.