Sandos Papagayo

Les convivialité des animateurs et l’ambiance des animations

Une réceptionniste était désagréable pourtant j’étais l’avoir pour prolonger mon séjours !

Los animadores un 10 la verdad las instalaciones del hotel súper cuidadas.

La bañera de la habitación demasiado alto del suelo es un peligro para personas mayores.

Tout le complexe.

Des travaux a l'hôtel à côté a des 7h45 du matin qui nous a reveillé tous les matins

Todo estuvo perfecto.!

Tendría que haber más sombrillas, solo eso

El hotel ofrece muchas opciones para pasar tiempo allí sin aburrirte. Variedad de comidas y restaurantes abiertos con buenos horarios si eres español. El personal muy amable y la habitación cumple las expectativas. Recomiendo con vistas al mar. Merece la pena.

No nos avisaron de que el restaurante temático cerraba los fines de semana y nos quedamos sin poder probarlo.

L’emplacement, la qualité la nourriture dans son ensemble. Le confort du lit. Formule All Inclusive très correcte et complète. La qualité des spectacles le soir!

La vétusté globale des installations et de la chambre. La propreté de la vaisselle au restaurant buffet est clairement à revoir! Il y avait régulièrement des restes de nourriture sur les assiettes et dans les verres.

It was great that all amenities were included, and there was a wide choice for breakfast, lunch, and dinner — a great place for families, couples, and friends.

While the hotel itself is lovely — beautiful beach views, great food, and excellent facilities — the experience was significantly let down by the staff, particularly the receptionist, Diana, and deputy manager, Julianne. From the moment we arrived, we were met with an unexpectedly rude and dismissive attitude. We came to enquire about a stay and were made to feel as though our custom was an inconvenience rather than welcomed. Diana appeared entirely uninterested in helping, gave the impression that guest comfort or satisfaction simply was not a priority, and was abrupt throughout our interaction. What was most surprising, however, was the handling by management. After asking to speak with the manager, we were told he did not want to speak to us. He came out, looked at us, and refused to engage, despite us being prospective paying guests attempting to book directly with the hotel. The contrast between the quality of the hotel itself and the behaviour of staff was genuinely disappointing. It unfortunately left a lasting impression and impacted what could otherwise have been a very positive experience. We will be making a formal complaint, as this level of service felt far below what one would reasonably expect.