Hilton Garden Inn Springfield, IL

The room was tiny. The Jacuzzi tub was supposed to be meant for 3 adults but wasn't big enough for 3 children. The blanket was cheap and hard. The first blanket I had was dirty and stained. They replaced it with another dirty blanket and when I complained about it the next morning they called me a liar and told me they weren't going to do anything about it. Then told me to stay home next time. This is supposed to be an upscale hotel but it was worse than the crack head motels. Never will I stay there again.

I was a victim of false advertisement. I booked this property for the whirlpool, which was advertised on the expedia.com website. When I arrived and went to the pool area, I discovered that the whirlpool was no longer operational and had been covered up.

Staff were very nice.

Breakfast not included and if you wanted it, it was very pricy. Check your pillows as we had 2 dirty pillow cases. Otherwise it was good for what we needed.

Usually I am satisfied with Hilton Hotels, but this one was really disappointing. Check in was fine, got to the room and while it appeared in good condition you could tell it needed some updates. Went to use the bathroom and discovered no soap to wash your hands with and noticed the bathtub had porcelain chips missing with a gob of shampoo in the corner of the tub. Tried to sign on to the free wifi per the hotel's instructions, but it kept wanting a promotion code and full name and email address decided not to sign in. Went to sleep and noticed a strong scent of a woman's perfume along with some other bodily odors. Gross!!!! Ended up sleeping in the chair. In addition I found it rather insulting that they charge $2.00 for the water in the room along with $16.95 for a buffet breakfast. Didn't drink the water - went to the grocery store and got 2 for a $1.00 also didn't get the buffet breakfast, but I did noticed that is wasn't anything different then what other hotels offer for their free breakfast. Will not be staying here again.

Ants all over room didnt get to check in for like 3 hours.

Very clean and a friendly staff. Breakfast buffet was 16.95, little steep if you ask me.

The staff during checking in was very friendly and helpful. But, the property itself is a big disappointment. The Hotel did not live up to any Hilton Property standard. First room given the room was so dirty. The smell was so bad and crumbs all over the carpet. The front desk was so helpful and moved us to another room. The room was okay but the bathroom toilet was gross. Cleaning people needs to use brush to clean the sides of the toilet like literal dried yellowish stain all over. But, both of us were so tired for another room change so I did try to troubleshoot it myself and tried to flush the toilet several times thinking it will help get rid of the grossly stain inside the toilet bowl. Will not recommend and will never gonna come back to this property.

Area was nice, only complaint, seemed like a lot of hair on the bathroom floor that was not pure, otherwise all was very nice

We had an easy check-in, and our experience was good.