VIP Executive Art's Hotel

Very nice accommodations close to train station and convenient for early morning travel to airport. Walking distance to mall. Bathroom showed signs of wear/tear.

Clean room. Beautiful city views from higher floors. Walkable to restaurants and Telecabine cable cars near harbor.

Limited choice in breakfadt

I like the fast check In and the view, Oriente Lisbon station is about 500m and the mall is also just front of it,

Poor customer service

Very nice place to stay. Close to airport and major train station

The place is handy but the young reception staff (white female Portuguese) working around 14:15 (8th September) was very unfriendly and has no sense of customer service. I have lived in this hotel for three days with three seperate booking. I requested for the complimentary glass bottle of water that they provide to the room. However, she refused to provide water with the argument that it is provided only on the first day of stay. This is perhaps untrue as it was also provided on my second day of stay. I don’t understand if this is called customer service!! If I can pay around 140 euro for one night, would I not be able to buy few bottles of water from the shop? Was it that difficult to provide a bottle of water, and that too a bottle of tap water?? I wanted to extend my stay for the next three days but I am never going to do that, and I won’t recommend any one this hotel where the customer service and relationship have no consideration.

Reception staff rude. First promised check-in at 11:00 to my sister who arrived earlier than me. Then when it came to 11:00 I went to do the check-in and all of sudden it was only at 12:00. Room 903 smelt bad because of the drains in the bathroom

Clean and neat. Nice art. Convenient location affordable. ( but there was no free water bottle which was promised by the front desk person).