Palais Aix Kabaj & Spa

We stayed here for a week and what an amazing experience!! The room was clean, it was in an excellent area and the staff was INCREDIBLE. The breakfast was so nice especially while sitting on the beautiful rooftop. Me and my girlfriend got a hammam the day before we left and it was so relaxing. Steve who was working the front desk for most of our stay was so welcoming and helpful. Can’t recommend this place enough and we will definitely be back!

The staff was very helpful and tried their best to meet our requests.

Séjour exceptionnel au Palais Aix Kabaj & Spa ! L’hôtel est magnifiquement situé, au calme mais proche de tout. Le cadre est superbe, le service impeccable et le personnel aux petits soins. Chambre confortable, spa relaxant, cuisine délicieuse… Tout était parfait. Je recommande vivement !

Riad magnifique au cœur de la médina, accueil chaleureux, chambres impeccables et petit-déjeuner délicieux. Ambiance authentique, un vrai bijou au cœur de la médina !

J'ai passé un séjour merveilleux grâce à la literie très confortable et à la restauration de qualité proposée sur place. Le lit était impeccable, offrant une excellente nuit de sommeil, et les repas étaient délicieux, préparés avec soin et utilisant des produits frais. L'équipe était accueillante et attentionnée, ce qui a rendu mon séjour encore plus agréable. Je recommande vivement ce somptueux Riad Palais Aix Kabbaj !

Excellent location for the museums and souks, with many good restaurants nearby. Youssef and the team worked hard to make my stay enjoyable. The building is not in the best of shape but they appear to be giving it some TLC. The rooms are spacious and comfortable and good value for money.

Location is a little bit less frequent part of the Medina, but still very good, everything can be approachable on foot. The building inside is beautiful and clean. What the best is the service. They were very flexible with our requests, especially with the time of breakfast and calling taxis. The sound insulation of the windows could be a bit better.

A real favorite for this riad! The place has a historic and authentic charm, and is calm. Very close to the Medersa Ben Youssef, the souks, and about a 15-minute walk from Jemaa el-Fna square. Breakfast was served on the beautiful sunny rooftop terrace. It's different every day, very good and plentiful. Our suite was spacious, decorated with taste, and very clean. Excellent bedding and smart TV. Magnificent and truly relaxing hammam! Recommended! We were able to benefit from hotel-like service in a riad. The entire staff was very attentive. Everything was perfect for our stay. Thank you. I recommend this establishment without hesitation."

I am seriously disappointed with this accommodation. I tried to cancel my booking via booking.com platform just a few days before my arrival as my plans has changed. I have been texting to the hotel with explanation, asking for wave fee as I was suggest that it is possible. It takes ages to get reply from them. I was told they haven’t received any email from booking.com and they are happy to go with cancellation hence booking will contact them. I have been texting and calling booking.com and I have even prove that they have tried to contact them but once again …. the accommodation didn’t reacted to their email. When I arrived to Marrakesh I have called the accommodation and tried to sort it out again. The receptionist wasn’t friendly towards to my Moroccan friend either me and refused to help. In fact he hang up on me! I still didn’t get any response from them or money back. I should get back at least half of the payment if they would refuse full cancellation. It seems very clearly to me that they have been playing “dead” so they could get full payment from me and use the room for another guest. So double payment.

First of all we organised a car from the hotel to pick us up at the airport. After waiting for 50 minutes and making 3 attempts to contact the hotel we got our own taxi. The taxi dropped us at the entrance to the Medina which was a 30 minute walk to our hotel dragging suitcases over cobbled streets in the dark 10 pm. We had to pay a guide to get us to the hotel and when we got there he wanted €20 and was very threatening. Not a good start to our stay. The hotel manager then lied saying we hadn’t given them our flight details and another lied saying the car was there. The room was a decent size and the bed was large as described. The biggest problem was that it was very noisy, the stairs were right outside our door so no peace at all. Noisy footsteps until late at night and then starting again early in the morning. The breakfast area was also just outside our room so also a noisy area. Now to be fair they did keep apologising for not picking us up from the airport after I had to prove to them that they had confirmed my booking of their taxi and also gave us a couple of drinks each. We were do to go back to the hotel four days later for one night, our experience was so bad that we cancelled and paid the cancellation cost.