Residence Inn Louisville Downtown

The location

Musty smell and broken refrigerator

Nothing

Our room was not as pictured, no separation between living room area and bed, Poor quality breakfast, elevator out of order for days and we had to lug everything up 4 flights of stairs , large bus of kids without chaperones running around the building and making tons of noise were rude and disrespectful. Kitchen had limited silverware, no knives, couch bed was lumpy, shower had cracked walls poorly repaired, staff didn’t follow the do not disturb signs , pool was cold, hot tub jets didn’t work, for the cost I expected more quality in the atmosphere and people to be more respectful and it just wasn’t there. Staff at register for buying snacks were not friendly or polite. It seemed more of an inconvenience for them

Nice rooms, comfortable beds and good breakfast

The hot tub wasn’t working so that also meant the pool was ice cold. Which, we rented a room for the purpose of having a pool.

Clean, comfortable beds, loved the kitchenette area

Parking was a little expensive

Staff, location, breakfast

Facilities (one elevator out, email didn’t work)

Very clean and well run place

Staff was nice rooms big and clean just the heat was cold.

The heater it was called , couldn't get the temperature to stay up.