Cassandra Hotel

I’ll be real, I almost didn’t book here ‘cause I saw a few negative reviews. But after staying, I gotta say, those folks need to chill. The staff here are just doing their jobs and nothing wrong with that. Don’t go blasting hardworking people just because you didn’t get your way or tried to bend the rules. I’m pretty sure they’re also dealing with their own struggles, not just at work but in life too, and still, they show up and do their best. The front desk was super helpful. She gave us a big room, and even with renovations going on, everything was smooth. For me, the comfort and service were on point.

No problem

Service was good. We arrived early. She helped us. She also helped with a heating problem. The heater/air conditioner the same.

The heater in our room was noisy. We had to shut it off to stop the load noise. You couldn't read how to do that also. The downstairs bathroom was really dirty.

Nothing. Not worth the prices.

All they wanted was to charge the customers for limited services.

Das Personal war extrem freundlich und hilfsbereit. Lage gut 10 Minuten zur Bahn.

Hotel ist scheinbar in teilweiser Renovierung. Das Modernste war das digitale Zugangssystem un die Eingangsbeleuchtung. Sehr hoher Preis passt nicht zur sehr veralteten Ausstattung. Fenster ständig beschlagen kaum zu öffnen. Defekter Föhn wurde ersetzt. Armaturen funktionieren teilweise. Defekte Toilette zum Glück am letzten Tag. Keine Sauna oder Pool wie in Googlebildern. Stand bei Buchungsbestätigung auch nicht drauf. Wohl in Renovierung. Kaffee erst auf Nachfrage für weitere Tage. Schade für das sehr nette Personal.

Had a wonderful time here got everything I needed from Handra she was sweet and so helpful would definitely recommend.

Nothing

Nothing, rude staff member, terrible experience.

Inarrived at the hotel after paying the fee only to be told by a very rude staff member that without a credit card for a security deposit i would be unable to stay, neither I or my elderly mother have a credit card. I suggested other options and was shouted at that i should have read the small print and therefor she would be keeping the money and I was to take it up with booking.com, when I asked if my elderly mother could use a restroom as she was bursting and slightly incontinent my request was refused, she shouted to my mum that she was rude and should apologise to her before she would accommodate, she then threatened to phone the police until this happened or we left. Inwouldnsugfest nobody ever stays here as the staff are rude, unaccomodating, greedy. Myself and my mum ended upnhaving to 'sleep' in the airport for 24hours until our flight home. Just this hotel has made my experience of vancouver tarnished.

Sehr schönes grosses Zimmer mit Kühlschrank, Mikrowelle und Kaffeemaschine. Die Lage ist gut, man erreicht nach ca.700 Metern die öffentlichen Verkehrsmittel, um in das Zentrum zu fahren. Die Betten waren bequem und alles sehr sauber.

The staff were fantastic and very helpful, especially when we had problems with the WiFi. The room was clean and well presented. Once the refurbishment is completed I am sure the property will look absolutely fantastic.

We enjoyed our stay and the staff were very friendly and helpful.