Quality Inn & Suites Augusta I-20

Nice and clean rooms

There was remodeling going on, so there were workmen and their tools through our entire hall. There had been a leak, so there was no water available until 9:30pm. They did advise us of both issues upon arrival, but I discount was offered. Very limited parking partly due to construction vehicles. Breakfast was good.

The check person was excellent… our tv wasn’t working and he personally had us in another room with in minutes. Great place to stay for the price!

Very friendly staff, and the room was very nice, clean, and quiet. Lots of places to eat close by, even within walking distance. Easy access to downtown and interstate.

overall, it wasn't a bad stay. the parking is hedious though. if you get back late at night, you're subject to not have a spot to park. The mattress in the room was sucken on one side, so I just slept on the other side pillows were kinda soft, but I doubled them up. the hotel was otherwise clean, didn't see any bugs, and the staff was courteous.

Hotel should list they are undergoing renovations instead of accepting reservations as though they are guess ready and once you get to the hotel and see the condition you are not able to change your renovations without incurring a penalty. We booked another night only because business was not completed in one day. WHAT BREAKFAST? To offer breakfast by these standards we should have been paided a fee to eat it! Franchises should monitor their brand with more care!

There were dirty spots on lamps and rust and leakage from the air conditioner. The plastic cups for water which were supposed to be sealed were not and of course they were plastic. The bedding had stains on both beds, couldn't tell if it was clean or not. Also booked a King and received a room with 2 Queens with no explanation. Parking was horrible, at times had to circle the lot in order to wait for a spot to open, seemed like people were using the lot even though they were not staying at the hotel.

Traveling through and location was right off the interstate. Plenty of places to eat within walking distance. Check in was easy

Facilities inside were nice. Congested parking area with a lot of people walking around. People inside and out were noisy. Breakfast offerings were lacking.