Puffin Inn

Nothing

There was no heat in my room . I called the front desk who stated maintenance had left for the evening. She stated they had space heaters but they were all distributed to other guests. Having a cold room in Alaska in the winter is unacceptable. There was a person smoking crack from a crack pipe at the corner of my room.

They charged me extra for asking for a warmer room!!!! Try to say they upgraded us when the room was exactly the same just one floor up!!! Not our fault their heaters weren’t working and we couldn’t stay in the first room! Never again! Always finding excuses to keep money from customers!!!!

Won’t suggest Puffin Inn ever again, sad

Breakfast good. Staff friendly. Generally good. 1st night really noisy slamming doors and second night I asked for 3 rd floor room and wore earplugs and it was better.

Loud slamming doors from other rooms all night. Would be great if you could maybe put some sort of foam tape or something to quiet doors. It was really disturbing most of the night and next morning. Waaay too much unusually loud Christmas music in lobby: could hear it in my room first night. Room countertops weren’t very clean.

Nice room. Comfortable bed. Friendly and helpful staff.

The free continental breakfast needs a bit more. Like scrambled eggs, sausage and bacon. Coffee needs help too!

shuttle to airport

shower was marginal

Location

Nothing

Our group's flight had gotten postponed so we had to scramble to get rooms. It took over 30 minutes to check us in, the staff did not seem to know what they were doing. They gave each of us three keys for our room. They forgot to put our names on each envelope so we had to wait even longer while they redid the keys. Our rooms were in the annex which is half a block away. You must drag your luggage down the sidewalk yourself. The annex is located on an extremely busy intersection so traffic is very loud which you can hear while you're trying to sleep. Upon opening the main door to the building, we were hit with a wall of heat. No problem, surely the room must be cool. None of my three keys worked so I had to drag my luggage back down to the main building to get new keys. I did not feel safe walking by myself so a friend accompanied me thankfully. Once I was able to get into my room, I was again hit by a wall of heat. The a/c was set on 60 but it had to be at least 80+. My room was on the ground floor so there was no sleeping with the window open. I did get a small fan from the front desk that looked like it was from the 50s which barely worked and threw off warm air. This was like being in a sweat box. I could not breathe, it was unbearable. The bathtub had black on the caulking (mold?) and the toilet had stains under the rim. Supposedly the hotel is under renovation but I'm not sure if it will include the annex. I ended up sleeping in my clothes and on top of the bedspread. I couldn't wait to leave. The photos that appear on the website certainly did not look like the room I stayed in. Wish I had taken my own photos but I couldn't wait to get out of there.